Storage

Blackberry®

ActiveSync®

Storage

If you have purchased storage, no set-up is required.  

Blackberry Mobility ®

You may use the following AstraSync® User guides to set up your BlackBerry®

http://wiki.astrasync.com/

http://www.astrasync.com/portal/setup2.aspx

http://www.astrasync.com/resources/videos.aspx

• You will need the following information during set-up:

o   Your domain

o   Your email address

o   Your email password

o   The server address will be mail.<yourdomain >.<yourextension>; e.g. mail.pugcostumes.biz

o   You will not be asked for the pin during set-up but, will be prompted for it within 24 hours.

• Here are some suggestions for improving your experience

• Choose “manual setup” when configuring so that you can enter the server as mail.<yourdomain >.<yourextension>.
• Choose  “Pull” for the email delivery option

• If you choose “Use SSL” when configuring the mailbox, you will get a mismatched certificate warning. To use SSL you will have to ignore/accept this warning.
• To minimize battery drain:
  
  • Choose the "pull" email option 
  • Request less frequent polling; e.g. 30 minutes instead of 15
• If you don’t have the SMS that contains the link to download the BlackBerry ® software
  • You can paste the following link into your browser to download the software to your BlackBerry®
    • m.astrasync.com
  • Or you can regenerate the SMS by going into Account Manager Details for the emailbox
  • Make sure the correct phone number appears in the box under the "Manage Mobile Email Phone Number"
  • Click "Save Changes". This will generate a new SMS to the phone.


ActiveSync ® for Smartphone

 

Please refer to the user guide for your specific device to get detailed instructions on setting up ActiveSync®

 

• You will need the following information during set-up:

o   Your email address

o   Your email password

o   The server address will be mail.<yourdomain >.<yourextension>; e.g. mail.pugcostumes.biz

 

Here are some suggestions for improving your experience:

·         Choose “manual setup” when configuring so that you can enter the server as mail.<yourdomain >.<yourextension.

·         Choose the “Microsoft® Exchange” option during configuration.

o   Or “Corporate Sync” for your Droid®

·         If you choose “Use SSL” when configuring the mailbox, you will get a mismatched certificate warning. To use SSL you will have to ignore/accept this warning.

·         To minimize battery drain:

o   Choose the “pull” email option

o   Request less frequent polling; e.g. 30 minutes instead of 15