VPS Signature Support services are available on an as-needed basis for complex technical functions associated with site administration and site development. Signature services are available at a rate of $59.99 per 30 minute increments. Signature services are available for, but not limited to, requests such as the following:

• Your server becomes unavailable and is not due to hardware or network services
  exclusively under our control.
• You request assistance with an application that may have been configured
  incorrectly.
• Items in the Plesk interface not listed in Standard Support (such as Email
  Configuration)
• Items in the Virtuozzo interface not listed in Standard Support (Such as Server
  Reboots)
• Installation, administration, configuration and maintenance of:
  
  • Databases
  • Third party software
  • Operating system upgrades, patches and modifications
  • Software version changes
  • Site migrations
  • Backups


• Software development or troubleshooting
  • Custom scripting
  • Script troubleshooting / review / modification
  • SSH Commands
  • Unix® Commands
  • CL Programming or scripting

Note:

• Please be aware that changes made by our technicians are made on an as-is, no-warranty basis, and are subject to our Terms of Service. Additional changes, administration or troubleshooting will be subject to additional support fees.


• You retain control and responsibility for the management of the VPS system, server software, and applications. Upgrades are at your option, responsibility and control.


• A backup of your VPS should always be performed before attempting installations, updates or modifications. In the event of a failed or aborted change that results in damage to your VPS, a restoration from your backup can be performed at your discretion without incurring fees. Restoration without your own backup of your VPS is not guaranteed or implied and will incur fees if you request our assistance.

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