Included at no additional cost with your VPS account is our Standard Support to ensure the server and infrastructure reliability you expect from Network Solutions. Our technical customer support is dedicated to providing you with 24/7 knowledgeable, responsive, expert assistance to help you effectively manage your VPS. Both online and live support resources are available. Please see the Ways to Contact Our Support for more details.

Standard VPS Support covers the systems and infrastructure that are outside of your control as a customer and are managed exclusively by our support and operations staff. In addition, we provide support for the Parallels^TM Virtuozzo and Parallels^TM Plesk control panels.

It also covers:

• Infrastructure items such as:
  
  • Hardware issues
  • Network issues


• Server related items such as:
  
  • Creating a client account
  • Creating a domain
  • Installing applications from the application vault
  • Customizing the Plesk desktop
  • Installing Network Solutions SiteSafe^TM SSL Certificates
  • Password change issues
  • Setting IP address to shared or exclusive

If your issue is not covered by the above categories, there is a good chance that it will be covered by our Signature Service. However, our Customer Service representatives will inform you if you are unsure.

Related Articles

Signature Support Services

Ways to Contact Our Support Team