Contact Us
We can help, email or call us. 1-800-333-7680 (U.S. and Canada)
or 1-570-708-8788 (Outside the U.S.)
Getting Started With nsProtect™ Safe
The nsProtect™ Safe Status Levels in Account Manager- Active - Your nsProtect™ Safe service is running. The website at the domain you assigned to the service is monitored for vulnerabilities every 24 hours and performance every 5 minutes.
- Awaiting Validation - A domain verification email has been sent and we are waiting to receive authorization to monitor the assigned domain name.
- Expired - Your nsProtect™ Safe service was not renewed within the term limit. Your website is no longer being monitored for vulnerabilities and performance.
- Inactive - The nsProtect™ Safe service has been temporarily suspended. Your website is currently not being monitored.
- On Hold - Your nsProtect™ Safe service is currently on hold because your website is not live. Once you publish your website live to the Internet, vulnerability and performance monitoring will begin.