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Why Are My Messages Not Being Sent?

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If you are using POP, the most likely reason for not being able to send your messages is having an incorrect Outgoing Mail (SMTP) server set up for your mailbox.

The Outgoing Mail (SMTP) server should be in the format of: "smtp.myisp.com", where "myisp.com" is your Internet Service Provider's Web Address. For example, customers who get Internet access from EarthLink would use, "smtp.earthlink.net."

Some Internet Service Providers may block the use of their Outgoing Mail (SMTP) server if you try to use an email address that was not assigned by them. You should contact them to verify the correct Outgoing Mail (SMTP) server and that you can use it to send you email messages.

As always, you can utilize our webmail interface until the issue has been resolved with your ISP. You can log into this directly by going to "mail.domain.com" in your browser, where "domain.com" is your domain.

 

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