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Why Are My Messages Not Being Sent?

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In order to determine what is preventing you from sending messages, it is necessary to determine where the issue lies.  Here are some troubleshooting steps:


If unable to connect to the incoming mail server follow steps below:

  1. Verify that you are able to log into webmail by going to mail.domain.ext
  2. Verify that you are able to receive email in webmail
  3. Verify the settings in your POP3/IMAP email client are correct (see 'Settings for POP/IMAP' section below)
  4. Clear Cache/Cookies/History
  5. Power-cycle router or external modem (unplug and plug back in)
  6. Disable Firewall/Anti-virus software (see 'Firewall/AntiVirus' section below)


If unable to connect to the outgoing mail server follow steps below:

  • Follow the same steps above
  • Verify the Port settings in your POP3/IMAP email client are correct


Settings for POP/IMAP

  • Note: Please use your actual domain name, not 'domain.ext'
  • Username = [name@domain.ext]
  • Password = [the password you set up when you configured your mail box]
  • Incoming Mail Server:  [mail.domain.ext]
  • Incoming Server Port: POP 110 or IMAP 143
  • Outgoing Mail Server: [smtp.domain.ext]
  • Outgoing Server Port:  2525 or 587



  • If your settings are correct, but you're still unable to connect, then most likely you have another program interfering with the connection.
    • Verify you're not running any firewalls or proxy software which block access to checking POP e-mail, or require a special setup.
  • Try disabling e-mail scanning in your anti-virus program and then try checking your mail again. (Contact your IT department or software manufacturers for assistance)
  • If disabling e-mail scanning fixes the problem and enables you to check mail, then you can try following your anti-virus programs instructions for resolving this problem.
  • If the issue appears to be intermittent, it is likely an issue with your Internet Service Provider (ISP).  Please contact them and explain the issue what you've done to narrow down the problem.

If you continue to experience issues with your POP software, you can always use your webmail to access your email:


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