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Why Can't I Log into Webmail?

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When attempting to log into Webmail, you may receive one of the following error messages:

·         Incorrect User Name or Password


1.    Verify that you are only typing the email box name and not the full email address.

2.    Ensure that you do not have Capslock turned on.

3.    Reset your mailbox password by following the instructions here, and be sure to allow 15 minutes for the change to take effect.


·         Unexpected Login Error or Error: Login Request


1.    Clear your Web Browser cache and refresh Webmail.

2.    If you are using Internet Explorer 8 or 9, turn on compatibility view.

3.    Ensure that you have the most up to date version of Java installed, by accessing this link


·         Internal Server Error


1.    Clear your Web Browser cache and refresh Webmail.

2.    If you access Webmail using a favorite or bookmark, clear your Web Browser cache and access your Webmail by typing http://mail.domain.ext into your address bar. If this resolved issue please resave your favorite or bookmark.


·         404 Page Not Found or Page Cannot Be Displayed


1.    Try accessing Webmail by using with your full email address and password. At any time this alternate link is used to access Webmail, the box to Use secure (SSL connection) must be checked. If this was successful, please be sure you typed the direct Webmail address correctly – http://mail.yourdomainname.ext


If you are unsuccessful at logging into Webmail after troubleshooting, please contact Network Solutions Support at 1-800-333-7680.

You can also open an Online Support Ticket by accessing the following link:


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