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Why Can't I Receive Email Messages?

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There could be several reasons why you aren't receiving your e-mail messages. Please review the following situations to see if one applies to you:

Did you just move your domain name to Network Solutions® or register a new domain name?

If so, it will take approximately 1-2 hours for the domain name information to propagate to servers worldwide. Once that process is complete you will be able to access your email messages.


Did you complete the setup of your email box by assigning both an email box name and password?

If not, any email messages sent to you would not be recognized by the Network Solutions® servers or your email box. To complete the setup review the article How to Set Up An E-mailbox.


Did you exceed your e-mailbox storage allocation?

If so, e-mail messages sent to your emailbox will bounce back to the sender. To check if you've exceeded your allocation, follow these steps:

  1. Log in to Web Mail
  2. Click on the Inbox button in the left navigation bar
  3. Your total mailbox storage quota and how much you have currently used is displayed in the bottom left-hand side of your screen


If you are over your mailbox storage allocation, there are two ways to resolve this:

  • Purchase additional storage through the webmail or account manager
  • Delete some of your email messages to free up space. This should include emptying your Trash Folder


Did you set up any email filters?

If so, you may have received email messages, but they are being redirected according to filter conditions. To check this, follow these steps:

  1. Log in to Web Mail
  2. Click on the Configuration button in the top left navigation bar (the icon that looks like a gear)
  3. Click E-Mailbox Settings, Custom Filters
  4. Review each of your filters to make sure your email messages are being redirected correctly

***Note, it's recommended as a troubleshooting technique that any filter that is set to automatically delete the messages be changed to move to Trash folder. This is the easiest way to tell if the issue is due to your filter(s).


Did you forget to renew your domain name and/or emailbox?

If so, your services may have expired. To check this, follow these steps:

  1. Log in to Account Manager:
  2. Click the Renewal Center tab
  3. If the domain name and/or emailbox have expired, select the check box to the left of the expired service then click on the Renew button
  4. If your domain name registration/emailbox is t currently associated with a Hosting Package you may be prompted with a Web hosting offer - if you would like to upgrade to a Hosting Package, click on the Go button under the package that you want to purchase
  5. You may also be prompted to add some additional products to your renewal order - If you would like to add any of these products, select them then click on the Continue button
  6. Select the term period you would like to purchase then click on the Proceed To Purchase button
  7. If requested, type your credit card and billing information in the text boxes
  8. Click on the link to read the Network Solutions Service Agreement and when completed select the check box then click on the Submit Order button



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