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Features

Email Campaign Creation

• Step-by-step Email Wizard
• One-screen editing / preview
• Drag-and-drop simplicity
• Color and font toolbar
• Text formatting
• Personalization option
• Preview and test your emails
• Forward-to-a-friend with subscribe option
• Permission reminder
• Spell check in 12 languages
• Anti-Spam check
• Easy send scheduling

Email Autoresponder

• Choose a list - including new sign ups
• Schedule when emails will be sent
• Create content from scratch or reuse past emails
• Open, click, and bounce reporting

Email Campaign Templates

• Over 400 customizable templates
• Email newsletter templates
• Email promotions templates
• Email cards templates
• Email event invitation templates
• Basic templates
• Multi-language email template footer
• Automatically generated text version
• Insert images and links option
• Insert Survey link option
• Insert coupon option
• PayPal click-to-buy option
• Amazon ASIN promotion option

Email List Management

• Join My List visitor signup box
• Visitor sign-up banner, customizable welcome email
• Visitor sign-up daily or weekly report
• "Forward-to-a-Friend" link
• Import tools for Microsoft Outlook®, Outlook Express®, and
• ACT!® by Sage®
• Create up to 15 custom fields
• Bounce and permission management
• List segmentation functionality
• "Do not mail" list management
• Unsubscribe Comment Box

Image Hosting

• Image library
• Unlimited image folders
• Email campaign usage details
• "Thumbnail" preview
• Image resizing
• Host up to 5 images free
• Premium Image Hosting (optional)

Tracking & Reporting

• Opt- out tracking
• Benchmarking tools
• Real-time tracking
• Summary and detailed reporting
• Open & Click tracking
• Track sent emails
• "Thumbnail" preview

Email Archive Hosting (optional)

• Archive homepage customize options
• Manage archived emails displayed
• Insert image or logo option
• Header/description text blocks option
• Insert visitor sign-up form option
• Hosted "sent email" archive
• Hosted, customizable archive homepage
• Individual archive email text link
• Clickable archive homepage button

Premium Image Hosting (optional)

• Access to stock image library of 3400 pictures in 17 categories
• Storage for up to 25MB of images (about 1200 pictures)
• Easy image resizing by percentage or dimension
• Image preview by thumbnail or actual size
• Tracking that shows when and where you've used each image
• Tools to organize, sort and label images

Email Delivery

• Dedicated compliance Team
• Automatic format testing
• Anti-Spam leadership & compliance
• Strong permission-based policies
• Above-average U.S. email inbox delivery
• "Draft," "send now," or "schedule" options
• SafeUnsubscribe management
• Unsubscribe comments box
• ISP Relations Team

Coaching and Support

• Free phone, email, chat support
• Personal Communication Consultant
• Daily live product tour
• On-demand, step-by-step tutorials
• Best-practices webinars
• Hints & Tips eNewsletters
• FAQ online knowledgebase
• User community
• Affordable Email Marketing Services

Details

Constant Contact's leading email marketing and online survey tools—supported by its expert personal coaching and support—help all types of small businesses and organizations create professional- looking email newsletters and insightful online surveys and begin a dialogue with their customers. Today, more than 300,000 customers worldwide trust Constant Contact to help them connect with their audience.

With Constant Contact, small organizations have access to the latest industry information and education to help them learn email marketing and online survey best practices. Plus, they benefit from Constant Contact's high email deliverability rates due to strong partnerships with ISPs, a no-tolerance spam policy, and a leadership role in organizations such as the ESPC (Email Sender and Provider Coalition).

FAQs

Creating Email Campaigns

Do I need to know HTML to create an email campaign?
Absolutely not! You will be able to create beautiful html campaigns by simply pasting your content in to our wizard driven templates.

Is there a cost to customize Constant Contact templates?
No! You can add your own logo and pictures, change text color size and type. You can add or remove paragraphs as needed. If you are comfortable with XHTML or HTML, we offer you the ability to work in the code to get the "look and feel" that suits you. Simply click on the "Advanced Editor" link when editing your campaign.

Can I use my own HTML in Constant Contact?
Absolutely! You can create a custom template using your own HTML code.

What if I want my email campaign to match my website and I don't see a standard template that looks like it will work?
Constant Contact offers a template branding service. You will work with us on designing a customized template with the look you want and feel you desire.

Email Deliverability

What does Constant Contact do to make sure my emails get delivered?
Constant Contact has standing relationships and ongoing dialogue with many of the leading ISPs and blacklists. This includes the sharing of information regarding policies, practices and issues. Constant Contact has dedicated resources on the team to make sure that we do everything possible to make sure that your email gets delivered successfully.

Getting Started

What do I have to do to set up Constant Contact?
Getting started is really very easy. Signing up for a free trial will only take a minute. Once you have been logged in to your account, you will want to do the following:

• Import your email addresses
• Set up some initial account information (email signature, company name, logo, etc)
• Send a test campaign

Is there training available?
Absolutely! We are here to help, starting from the day you sign up for a free trial. You may attend a live product tour and will be invited to view an online tutorial about email marketing. We also provide a robust suite of on line tutorials that you can take at your leisure. Really want to get started quickly? We offer a Quick Start Service that works with you to prepare your first campaign.

And there's more! During your free trial you will also receive a series of coaching emails. And as always, our support team is on call, available to help you with any questions you may have.

Email Campaign Reporting

Can I see who opens my email campaigns?
Yes, you can see the email addresses of who opened your emails as well as those who clicked on what links within your emails. You also have the ability to then export those "open" or "click-thru" email addresses in to a new interest category of their own!

Does Constant Contact give me any information on the bounced emails?
Yes! Constant Contact has a bounce management feature that allows you to see which addresses bounced and for what reasons. Additionally it will allow you to export those addresses for easy bounce management of your lists.

Pricing

Each month on your billing date, you will be charged in advance for the coming month. That fee is based on the highest number of email contacts you had in your account during the previous monthly billing period.