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Benefit from a leader in payments. Millions of online retailers, all types and sizes, add PayPal to streamline checkout, boost sales and lower processing costs.

FAQ

About PayPal as an Additional Payment Option

About PayPal as an Additional Payment Option

How does accepting PayPal increase my sales?
Businesses grow with it. Small-to-medium-sized businesses get an average sales lift of 14% by accepting PayPal.1 This is because some customers don't have credit cards, or prefer not to use them. By offering more ways to pay, you'll increase the chance that customers will complete their purchases.

Customers demand it. 43% of North American online shoppers have used PayPal.2 And 24% of North American online buyers consider PayPal their favorite way to pay online.3 The vast majority of PayPal customers consider it secure, easy to use, and fast.4

It is widely used. In addition, PayPal has over 100 million accounts in 190 countries and regions, making it one of the most sought-after payment methods worldwide.

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How does accepting PayPal reduce my costs?

PayPal has a simple, affordable rate structure: It's the same price for all card types. There are no downgrades, monthly fees, reporting fees, or hidden fees.

And by using PayPal, you lower your fraud risk. PayPal's cutting-edge fraud-prevention technology reduces your chargeback risk and keeps costs down. Our fraud-related loss rate is one of the lowest in the online retail industry, at 0.33%.

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Why would my customers want to pay with PayPal rather than just using a credit card?
Many online shoppers either don't have credit cards or prefer not to use them. 93% of PayPal customers consider PayPal secure, 92% consider it easy to use, and 90% like that it's fast.4

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How hard is it to integrate PayPal into my existing checkout process?
It can be as simple as copying and pasting a few lines of HTML into your website. It's your choice: explore all the ways you can use PayPal with your existing checkout process.

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What merchants accept PayPal, and what do they say about PayPal?
Millions of online businesses accept PayPal, including Buy.com, Dell, Hotwire.com, Sharper Image, StarbucksStore.com, iTunes, PetSmart, eSurance, and Tower Records.

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Can I customize my checkout pages on PayPal.com with my company's look and feel?
Yes. You can give your customers a seamless checkout experience by customizing your checkout pages on PayPal.com with your colors and logo.

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What do my customers see when they check out?

Go to the PayPal as an Additional Payment Option Demo and click What Do My Customers See in the left navigation once the demo loads. You'll see a good example there.

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How long does it take for funds to show up in my PayPal account?
When customers pay with credit cards or their existing PayPal balance, it usually appears instantly, or within a few minutes. eChecks take a bit longer because they have to clear with the bank.

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How does a PayPal payment look on my customer's credit card statement?
You can choose what it will say. To do this, go to Credit Card Statement Name under Selling Preferences in your profile. Type in the business name you want to appear next to "PayPal" on your customers' credit card statements.

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1Q1 2006 PayPal phone survey of small- and medium-sized business doing a minimum of $120,000 USD in annual online sales.

2Forrester Research, Inc. The Technographics Survey, April 2005 (sample: 5,051, +/- 1.4% margin of error).

3ACNielsen. Global Online Shopping Habits, October 2005 (sample: 21,261, 38 markets, +/- 0.68% margin of error).

4Walker Information, Inc. PayPal Customer Relationship Assessment, September 2005 (sample: 1,723 used PayPal once in past three months, twice in past year).