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Phishing Alert: Be on the Lookout for Emails Like This

by Steve Fisher on July 7, 2010

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We have been receiving reports that some Customers are receiving spam/phishing emails that are fraudulent. The email we have seen has the subject line, “Network Solutions scheduled account maintenance failed” (notice how there is no space between “Network” and “Solutions” in that example).

We want you to know that we are taking every possible measure to protect our Customers from this attack and mitigate its impact. We are working very closely with other ISPs to stop the spam as quickly as possible.

If you have received the email described above, please do not click on any of the links included and delete it immediately.

If you believe you may have clicked on the link already and provided your login information, we recommend the following for security purposes:

  • Log into your Account
  • Review your Account Information for Accuracy
  • Choose a New Password Security Question and Answer
  • Change your Password

If you believe any of your Account Information has been changed, please contact Customer Service immediately at: 1-800-333-7680.

When you click on any link in any email, please remember to take precautions! Also, please make sure you check the top address bar of your browser before entering any information. A genuine Network Solutions page should look like this in the address bar of your browser:

https://www.networksolutions.com/manage-it/index.jsp

NOTE: The important part of this URL is that after the “https://www.networksolutions.com/”
(There should not be any additional .com in the URL). You can also scroll over the link with your mouse and see where the link leads to in the status bar at the bottom of your browser.

If you have questions, advice, or ideas, please leave a comment here on our blog.  Here are some other resources where you can learn more about Phishing :

http://www.microsoft.com/protect/yourself/phishing/identify.mspx

http://www.ftc.gov/bcp/edu/pubs/consumer/alerts/alt127.shtm

http://www.antiphishing.org/consumer_recs.html

http://www.businesswritinginfo.com/?p=302

http://www.us-cert.gov/reading_room/emailscams_0905.pdf

http://www.commoncraft.com/phishing

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