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Why Should You Hire Web and Tech Support for Your SMB?

account_circle Network Solutions Team

The devil is in the details. 

 

And when it comes to your business, there's no shortage of details demanding your attention. From accounting to inventory, customer relations, website management, and more, running a business of any size is a seriously big endeavor. 

 

So, how do you ensure that everything gets done and gets done well?

 

If you're anything like the rest of us, these are your two biggest challenges:

  1. Time. There simply aren't enough hours in the day. 
  2. Know-how. Some tasks require specialized knowledge.
  3.  

You're more than capable of learning whatever it is you don't know; however, learning takes time, bringing us right back to challenge #1. But don't let the catch-22 get you down! Instead...

 

Consider outsourcing, especially when it comes to your information technology, or IT, and website needs. 

 

Why Your Business Should Hire Managed IT and Website Services

Why do small and medium businesses (SMBs) outsource? According to Deloitte, the top reason (70%) is cost reduction and the second reason is flexibility (40%.) And there's a lot of merit to those reasons. 

 

SMBs rely on a system of computers and computer software to run efficiently. If your systems are set up incorrectly, outdated, hacked, or you encounter other issues, it's on you to identify, troubleshoot, and fix whatever happened. As you focus on those issues, other aspects of your business slip by, unattended. Ultimately, your bottom line suffers. 

 

Scammers know it, too. They're banking on business owners running at max capacity — not having enough time to attend to all the tedious yet vital details that enable your business to thrive. 

 

We're all only human, and eventually — something will slip. Maybe you delayed installing that new antivirus software because your client emailed over a last-minute request, and that's all you had time for. No matter how good your work was on that project, that client won't be too happy when your unsecured networks get hacked, and their information is stolen and abused. 

 

Or perhaps you rushed through setting up your email client, skipping a step you didn't realize was essential, and you're left with permanent Inbox Zero — forever wondering why you no longer hear from prospects and customers alike. 

 

For those of you just starting a business, your needs may look a little different. 

 

Maybe you're creating your first business website and finding that despite enjoying the project, there's not enough time to do it justice. And that's completely understandable! Your plate is full thanks to many other things, like sourcing products, determining logistics, navigating legal requirements, and more. And just starting out could also mean that you don't have the payroll to hire a dedicated website manager. 

 

What to Look for When Selecting IT and Website Support

SMBs' IT and website needs are as diverse as the businesses themselves. Considering that, how do you ensure you're getting the specific help you need when you need it, and at a reasonable cost? Unlike the big brands, most SMBs don't have endless budgets, so price plays a big factor when selecting the appropriate solution. 

 

What you need then is a customizable solution. Something or someone reliable to help with those IT and website tasks when your attention needs to be focused elsewhere. 

 

At Network Solutions, we've got your back. 

 

With over 40 years of experience supporting businesses in their online endeavors, we've learned a thing or two about SMB needs. In addition to domain registration and management, hosting, productivity and email solutions, and more — we're delighted to offer MyTime Support™.

 

What is MyTime Support™?

It's like super-powered tech support designed to fit your particular situation and needs. And it's provided by real people by phone, no bots. 

 

We offer two MyTime Support™ plans, one for Website Support, and the other for Website Support + Whole Office Support. We'll examine the plans below, but do keep in mind that they're both customizable. You can purchase MyTime Support™ on our website and discuss customization options during your first consultation with our teams. Or, you can call us at 1-888-642-0138 to create the perfect plan right from the start. 

MyTime Support™ Website Support

Is this plan right for you? If you're working with a finite budget and seeking help with Network Solutions' assets (e.g., DNS or domain management, hosting, site management), it very well may be. Customers choose this plan for its flexibility and ease of use: For a low monthly subscription, you can have expert help scheduled as you need it. 

It includes:

  • Access to advanced website creation and support experts. 
  • Experts can log in remotely to assist you. 
  • 1-1 support appointment (60 minutes) per month. 
  • Support catered to your needs:
  • Consultation. 
  • Account setup. 
  • Troubleshooting issues. 
  • And more. 

MyTime Support™ Website Support + Whole Office Support

With this plan, you'll receive everything mentioned above and:

  • Hardware and software support. 
  • Antivirus and spyware assistance.
  • Secure data backup. 
  • Additional services.
  •  

Your first month is free, so give us a call today to receive the advanced, expert advice and support your business deserves. 

 

Now, what if your IT and website needs are more of the ad hoc variety? You might be feeling a little left out. A monthly subscription to advanced technical support may not be the best fit for you, no matter how low the cost. We heard that feedback from our customers and learned from it. If that's the situation you're in, you'll be happy to know we provide an extensive offering of one-time services designed with the SMB budget in mind. 

 

One-Time Support Services at Network Solutions

We understand that our customers have diverse needs and look forward to helping you. If you don't see the specific service you need listed below, give us a call at 1-888-642-0138. 

  • Website services:
  • Custom page updates.
  • Website Builder consultation. 
  • And so much more. 
  • Page edits:
  • Link changes.
  • Updating or changing templates.
  • Contact information.
  • Additional edits.
  • Website Transfer
  • It should be a seamless process. Let us help. 
  • Hosting Services
  • 301 Redirects. 
  • Content recovery. 
  • FTP client troubleshooting. 
  • Other hosting services. 
  • Domain Name System (DNS) Management
  • Assistance with your domains and domain management. 

 

Let Network Solutions Help Your Business Succeed by Trusting Us with Your Advanced Technical Needs

Whether it's due to a lack of time or know-how, we're not all made for website, domain, and IT management. Let us help you get the technical aspects done so you can focus on the rest of your business. 

Contact our technical support experts today!