FAQs

A ‘provisioned’ mailbox refers to the number of mailboxes that are allocated/available within a certain product. Once a customer sets up a mailbox by assigning a username and domain to the mailbox and registered by ICANN*, it is considered ‘configured’.

The number of provisioned boxes will be reduced to reflect the amount in the list for that product; within your account manager, you will be able to see the new number of available mailboxes (available mailboxes = total provisioned boxes minus the number of configured boxes).

Configured mailboxes with activity within the past 12 months; configured Email boxes which are inactive will be automatically deleted and messages, contacts, calendars, and folders are not recoverable. To maintain configured mailboxes which are used infrequently, login asap and at a minimum more frequently than once every 12 months.

For customers who have configured a total number of boxes that is above the new number of provisioned Email boxes for the product purchased, the account will keep all configured / active Email boxes. The number of boxes will remain unless the Customer Account Administrator unconfigures a box, in which case, the box will be deprovisioned and therefore no longer available.

• Example 1: A customer purchased Hosting Professional PLUS package prior to product update configured 14 boxes but this product now only provisions 10 Email boxes in the package – this account would keep the 14 configured and active boxes but would not be allowed to configure any additional boxes. Further, if the customer deleted/deconfigured a box, this account would only be allowed the remaining 13 configured boxes.
• Example 2: A customer purchased Hosting Professional PLUS package which will have 10 boxes prior to product update and has configured four Email boxes – this account would have six more boxes that can be configured and utilized at the customers discretion.