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 .tel Domain and Website FAQs and Troubleshooting
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.tel Domain and Website FAQs and Troubleshooting

This article answers FAQs (Frequently Asked Questions) about .tel domains:

.tel is a domain name extension that allows businesses and individuals to manage important contact information directly on the Internet. Every .tel domain name allows you to post phone numbers, email addresses, web links, and keywords on the Internet that do not require hosting. The convenient page layout lets you control how your information is displayed and who sees it. Plus, your listing is included in the Telpage global directory, where customers can search by name or keywords to find you.

.tel domains are available for 1, 2, 3, 5, and 10-year terms.

Yes. Domain names must meet the following specifications:
  • It contains a minimum of 3 characters and a maximum of 63, but it does not include the .tel suffix.
  • It contains at least one letter and does not consist purely of digits selected from the letters a-z, A-Z, or the digits 0-9.
  • It cannot begin or end with a hyphen.

The purchase of your .tel domain offers you entry into the first real-time global directory created by the Telnic Registry. Once you create your .tel account and your listing, your website will resolve. Entry into the directory is included with the cost of your .tel domain. You will control and manage all your contact information and can update it in real time whenever you wish. Unlike other directory services that can be difficult to manage and are expensive, the .tel directory provides worldwide coverage, full control, and real-time updating.

.tel is different from other top level domain names. Instead of mapping to an IP address, .tel maps domain names to contact information and keywords stored directly in the DNS (domain name server), enabling companies to use the DNS as a data store. This allows for faster access and real-time updates.

.tel domain names are not hosted in the traditional sense. Instead of mapping to an IP address, a .tel domain maps to contact information and keywords stored directly in the DNS (domain name server), enabling companies to use the DNS as a data store. This allows for faster access and real-time updates. All .tel domain names must use the standard .tel template provided through your registrar and the Telnic hosting community. While you manage and control all your contact information and can update it in real-time whenever you wish, the creative elements of a .tel website will be consistent for all domains.

Once you register your .tel domain, you will gain access to the .tel management dashboard, where you can add and manage your contact information. Once you have added at least one contact to your account via your .tel management dashboard, it may take up to 6 hours for your site to publish for the first time. After the initial publication, any changes you make should take effect in near real-time.

Domain name applications are usually processed in real time; however, it can take up to 24 hours for newly registered domains to become active. Plus, when the domain becomes active, it needs to be populated with contact information before your .tel site will resolve.
Important: You need to have at least one public contact item set up in your .tel dashboard; otherwise, you will be in violation of the Acceptable Use Policy, and your domain may be deleted.

No. .tel domains do not use traditional name servers the way other general top level domains do. Instead of mapping to an IP address, a .tel domain maps to contact information and keywords stored directly in the DNS (domain name server), enabling companies to use the DNS as a data store. This allows for faster access and real-time updates.

Yes. You can transfer a .tel domain between registrars just as you would with other domain names.

Please note that you may not transfer your domain name to a new registrar within the first 60 days after initial registration or the first 60 days after a transfer. Please refer to the Transfer Policy.

.tel domain names are subject to the ICANN Uniform Dispute Resolution Procedure (UDRP).

All information related to .tel domain names will be included in the WHOIS database, just like all other domain extensions. Use WHOIS lookup to access the Network Solutions WHOIS database.
 
Note: Sunrise and Landrush registered domain names will not be available in WHOIS until at least one contact field has been entered in your .tel management dashboard.

The .tel domain is optimized for search engines, but you need to add keywords to help the engines categorize your .tel and move it to the top of search results. There's no quick trick, so it may take several weeks for a .tel domain with wise keyword entries to get better hits from search engines.

On the login page, click Forgotten your password? and specify the email address associated with your .tel Dashboard account. A temporary password will be sent to that email address.

Your primary email address, username, and password will be on file. You can change the email address when you log in to the .tel management dashboard. Changing the email address in the dashboard will not affect your Network Solutions account.

Resources to Help You Set Up Your .tel Site: 

  • Download a brief overview of how to set up your contact information, folder, and keywords in the .tel management dashboard.
  • Download the complete User Guide that provides detailed instructions on every aspect of managing your information in the .tel management dashboard.
  • Download detailed information about how to make your data private and create TelFriends, which allows you to grant specific individuals the right to view your private information.

Can I use my .tel domain for email?

No, .tel domains do not use traditional name servers and are not hosted in the traditional sense the way other general top level domains are, so you will not be able to purchase email with your Network Solutions .tel domain name.

Can I use other services, such as Private Registration, Web Forwarding, or SSL certificates with my .tel?

You are able to use Private Registration with your .tel domain to protect your WHOIS information. Because .tel domains do not point to traditional websites, most other services, like Web Forwarding and SSL certificates, are not applicable. If there is information in your listing that you do not wish to display to the general public, you can 'hide' it, and it will only be accessible to those you grant permission to view it.

Can my .tel be accessed by mobile devices?

Yes. All .tel domains are optimized for mobile devices. They use small and fast DNS (domain name server) lookups rather than pulling traditional website and HTML content, enabling you to be quickly and easily found on all mobile devices.

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