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Builder brands: Generic email client settings

These are the basic generic settings that should work for most mail clients: Apple Mail, Outlook, Thunderbird, and the list goes on and on.

One thing to remember about connecting to a mail client is the goal, which is to send your email from its local server to a third-party location. That client is typically supported by the company that made it; however, what predominantly rings true is that all mail clients require virtually the same information: Your name, email address, password, and server settings.

Note: Server settings tend to look identical from company to company, but the premise is to connect to the correct location for your email. This article, by no means, should serve as a comprehensive guide covering computer/phone specifics.

Email client settings

Setting What you input
Username Your full email address EX: [email protected]
Password Your email password
Connection type Server and port details
POP Incoming Server: pop.(your domain) EX: pop.example.com
Incoming Port: 110 (or 995 with SSL enabled)
IMAP Incoming Server: imap.(your domain) EX: imap.example.com
Incoming Port: 143 (or 993 with SSL enabled)
POP Incoming Server: pop.(your domain) EX: pop.example.com
Incoming Port: 110 (or 995 with SSL enabled)
SSL (optional) Enabled or disabled
Outgoing server authentication Enabled
SMTP Outgoing Server: smtp.(your domain) EX: smtp.example.com
Outgoing Port: 587 (or 465 with SSL enabled)

 

Still not connecting?

There are a few things that you can try to troubleshoot your email client. If you're still having issues, ensure your webmail is working by sending an email from there to another address you control, like a Gmail or Hotmail. Please continue reading below to find out more!

Pro tip: Since mail with us will always have a webmail application, we recommend troubleshooting whether or not this option is functional. It will still be working more often than not, generally eliminating the email itself as the cause of the issue. If, for some reason, your webmail is not working or if you do not have access to it, please reach out to support for further assistance.

Check the email client settings

When you are having an issue with your email application, the first thing you want to do is to double-check if you are using the correct email settings. Check the server settings above to see the correct settings.

 

Are your mail records pointing to us?

Check your email records twice to make sure they point to us; the email accounts need to be connected to the domain to get working. The MX records bridge the two and control which service provider/company handles your email.

If your domain is not registered with us, you need to contact and update your email records at the registrar where your domain is.

See the tables below for the DNS records:

Webmail

Record type Host/name/alias Value/answer/destination Time to live (TTL*)
CNAME smtp us2.smtp.mailhostbox.com 38400
CNAME dav us2.dav.mailhostbox.com 38400
CNAME imap us2.imap.mailhostbox.com 38400
CNAME pop us2.pop.mailhostbox.com 38400
CNAME webmail us3.webmail.mailhostbox.com 38400

 

Record type Host/name/alias Value/answer/destination Time to live (TTL*) Priority
MX @ us2.smtp.mailhostbox.com 38400 100
MX @ us2.dav.mailhostbox.com 38400 100
MX @ us2.imap.mailhostbox.com 38400 100

 

Google Workspace

Name/host/alias Time to live (TTL*) Record type Priority Value/answer/destination
@ or leave blank 38400 MX 1 ASPMX.L.GOOGLE.COM
@ or leave blank 38400 MX 5 ALT1.ASPMX.L.GOOGLE.COM
@ or leave blank 38400 MX 5 ALT2.ASPMX.L.GOOGLE.COM
@ or leave blank 38400 MX 10 ALT3.ASPMX.L.GOOGLE.COM
@ or leave blank 38400 MX 10 ALT4.ASPMX.L.GOOGLE.COM

 

Name/host/alias Time to live (TTL*) Record type Value/answer/destination
Your domain 38400 TXT v=spf1 include:_spf.google.com ~all
mail 38400 CNAME ghs.google.com.
mail 38400 CNAME ghs.google.com.
docs 38400 CNAME ghs.google.com.
sites 38400 CNAME ghs.google.com.
contacts 38400 CNAME ghs.google.com.

 

Note: You may also consider transferring your domain to us so you can manage your DNS records through our control panel. Check out this article for more information on How To Transfer A Domain.

Ensure that you have a stable internet connection

Sometimes email issues arise because of the internet connection of your computer.

To reset your internet connection:
  • Remove the power cord from your internet router.
  • Wait 15 seconds.
  • Plug the power cord back into your internet router.
  • Wait about 45 seconds for your modem to sync with your service provider.
  • If the problem persists, don't hesitate to contact your (ISP) internet service provider.

 

Additional troubleshooting

Here are additional troubleshooting tips to help you get your email up and running.

  • Ensure that you use the full email address as your username, all lowercase.
  • Check if there are no additional characters or spaces in your username or password.
  • Double-check that the capitalization is correct for your password.

 

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