Builder brands: PayPal funds from store orders being held

Occasionally PayPal will hold funds from store orders to ensure that they are being handled by a proper business account. To free up these funds and receive money, you will want to double-check all of the following items.

PayPal Business Account

You will first want to make sure that the email tied to your store is set up as a business account through PayPal. Once properly set up, you will receive an email from Paypal about getting started. For instructions on how to do so, check out this article from Paypal: How to open a business account with PayPal.

Set up Constant Contact websites as a verified seller

Once you receive your first order through your store with PayPal as the payment processor, you will get an email from PayPal that you’ve received a payment to your store. At the bottom of the email, you will see a Get Started button that will allow you to set up your Constant Contact websites account as a verified seller.

Funds FAQs

Who will I get my Store Emails from?

• Any notifications about your website or store orders and stock will come from Constant Contact websites. All notifications regarding payments will come from PayPal directly.

How do you handle/hold my funds before releasing them to PayPal?

• Constant Contact websites does not hold or handle any funds from your store. Paypal will handle all payments, refunds, and holds from your store directly.

Is there a way to tell if my funds are being held by PayPal?

• Yes, there are a few ways that you can tell if your funds from your customers are being held. The first is that PayPal will have a flag on the payment in your account with them. The second indicator will be that in your Constant Contact websites store you will see that an order’s payment status is Pending. The third indicator will be a notice at the bottom of your received payment emails. These will persist until your store is set up for Constant Contact websites to be a verified seller.

Is there anything I can do to receive my held funds other than verifying my Constant Contact websites account as a seller?

• Since Constant Contact websites does not hold any funds, you will want to reach out to PayPal about this. Alternatively, you can check out their article: Why are your funds unavailable or on hold? And what can you do about it?

What happens if I do list Constant Contact websites as a verified seller with PayPal?

• If the funds are held for more than 30 days from PayPal due to failed verification then the collected funds will be returned to the purchaser. For this reason we encourage store owners using PayPal to verify Constant Contact websites as a seller.