Ecommerce Online Store - Sales - Order Status

What are Order Statuses?

When a customer places an order on your site, the order is assigned an Order Status. The Network Solutions E-Commerce Web Sites have six default statuses:

• Order Received: If you are using offline payments or an online payment set to Authorize only, all new orders successfully completed through checkout are assigned this status.
• Payment Received: New orders are assigned to Payment Received if successfully processed through a real-time payment gateway.
• Partially Shipped: You may manually move an order to this status based on product related circumstances such as backorders or stock problems.
• Shipped: You may move an order manually to Shipped.
• Canceled: You may cancel any order. Items will be returned to inventory if the order is moved to this status.
• Declined: Orders are declined if payment is rejected by a real-time payment gateway.

What options are available with the Order Statuses?

When you click on Edit, the option to select or deselect the email preferences for that status become available. Changes are applied by clicking Update.

You may also add a Status Description that will provide additional information to your customer about the status. This allows you to communicate to all customers in a particular Order Status, without having to retype it on each order (e.g. "Backordered products will experience a 48-hour delay in fulfillment" when a product is in Backordered Order Status).

Can I create my own Order Statuses?

The Pro version of the shopping cart allows you to create your own custom statuses. To do this, enter the name, select the parent status, select the appropriate email options, and click .

Once saved, your custom status will appear below its parent status in the main Order Status page. Each custom status created will adopt the rules for the parent status. Orders must be manually moved to any custom status.

Can I delete an Order Status?

Custom order statuses can be removed by clicking Delete. All orders that are in the custom status will be automatically moved to the parent status. You cannot delete or rename a default status.