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Knowledge Base

How to Resolve Email Bounce Backs in Gmail with Error 5.1.1

Do you need help with Gmail Error 5.1.1 and email bounce-backs? You're not alone. This common issue indicates an unknown recipient and can disrupt your email communication. While Google is aware of the problem and working on a fix, you can take steps to minimize its impact. Learn how to troubleshoot this error and keep your emails flowing smoothly.

What is the Issue?

When you send emails to Gmail, you might encounter a frustrating issue where your messages bounce back with a notification that the email address is unknown. This problem is identified as Gmail Error 5.1.1. Google has acknowledged this glitch and is actively working to fix it, ensuring that your email communications can resume smoothly.

What Do I Do?

If you're facing Gmail Error 5.1.1, follow these steps to mitigate the problem and fix email bounce-backs effectively:

Fix Email Delivery Issues for Error Code 5.1.1 in Microsoft 365

This common error often occurs due to misconfigured email settings or problems with the recipient's email address. By verifying the email settings in Microsoft 365, you can ensure that your emails are set up correctly and minimize the chances of future bounce-backs. Check out the Fix NDR error code "550 5.1.1" through "550 5.1.20" in Exchange Online article.

Consult Your Email Administrator

Have your email admin contact Google for further insights into why the emails bounce back. Since this is an external issue related to Gmail's servers, your email administrator might be able to get more detailed information directly from Google. Learn more by visiting the Fix bounced or rejected emails article.

Important: Please note that Gmail Error 5.1.1 is an external issue that originates from Google's end. Therefore, we are limited in how much direct assistance we can provide. If this problem persists or you have any additional questions regarding how to fix email bounce-backs, we recommend contacting Google's support team for specialized help.

Review

Encountering Gmail Error 5.1.1 is frustrating, but understanding the root cause is the first step to resolution. While this issue primarily stems from Gmail's end, proactive measures like verifying your email settings can help prevent similar problems. Should you continue encountering issues, please do not hesitate to contact Google's support team for direct assistance. Following the steps outlined in this guide and seeking additional support when needed, you can effectively tackle Gmail Error 5.1.1 and ensure your emails reach their intended recipients.

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