FAQs: Builder brands are becoming Network Solutions

Builder brands are becoming Network Solutions, bringing together companies committed to your online success. By uniting with Network Solutions, Builder brands’ customers now gain access to an expanded ecosystem of services, from advanced domain management to professional marketing solutions, all backed by the reliability and innovation Network Solutions is known for.

Builder brands and Networks Solutions share a common goal: empowering you with the right tools, security, and support to succeed online. This consolidation strengthens that commitment, giving you more resources and capabilities than ever before.

In this article, we will answer the following questions related to the consolidation:

• Why are Builder brands merging with Network Solutions?
• What does this mean for Builder brands’ customers?
• What will happen to my existing account and services?
• Will my pricing or billing change?
• Will I need to create a new account with Network Solutions?
• How do I access my services after the consolidation?
• Will my domain name registration or hosting be affected?
• Will I still have access to customer support?
• Will my email address or website change?
• Can I continue to use Builder brands’ tools or services after the consolidation?
• Will my data be secure during the transition?
• What if I have billing issues or concerns during the transition?
• How will this affect the services I currently use (e.g., website hosting, SSL certificates, etc.)?
• Will the user interface change for managing my services?
• How long will the consolidation process take?
• What should I do if I have additional questions or need assistance during the consolidation?
• Will my account history be retained?
• Will my renewal dates or contract terms change?
• Will I need to update my nameservers?
• Will the login link be changed?

Why are Builder brands merging with Network Solutions?

Builder brands are becoming Network Solutions, so you can break through with even more support behind your ideas. Network Solutions brings more than 40 years of proven experience helping businesses build their presence online. By bringing Builder brands and Network Solutions together, you gain a stronger, more reliable path to grow your brand.

This transition gives you access to a full platform designed to fuel your rise. You can secure your domain, create a professional website, host with confidence, run email, and elevate your visibility with built-in marketing tools, all from one place. You also get access to free marketing and productivity apps that help you move quickly, stay organized, and reach more people right from the start.

Whether you want to build your site on your own or prefer an expert team to handle everything for you, Network Solutions gives you both options. We show up as your optimistic champion, helping you take bold steps forward while staying focused on what matters most in your business.

If you need deeper support, our specialists can design your website, enhance your visibility with SEO services, or manage pay-per-click (PPC) advertising to increase traffic. You bring the vision, and we help you turn that vision into real growth.

What does this mean for Builder brands’ customers?

As part of Network Solutions, you’ll benefit from an enhanced service portfolio designed to support every aspect of your online presence:

• Advanced domain tools. Access Network Solutions’ AI-enhanced domain search technology and manage your domain portfolio with greater efficiency
• Professional-grade security. Benefit from enterprise-level protection to safeguard your website and customer data
• Improved building capabilities. Take advantage of upgraded website creation tools that make launching and managing your site simpler
• Round-the-clock expertise. Get help whenever you need it with 24/7 access to our award-winning support team
• Growth-ready infrastructure. Scale your online presence with solutions that adapt to your business needs

What will happen to my existing account and services?

Your account and all associated services will be moved to Network Solutions. In most cases, you will continue using the same login information you use today.

If your credentials need to be updated, you will or already have received an email with step-by-step instructions. All your services, including domain names, hosting, and website builder features, will stay active throughout the transition.

Will my pricing or billing change?

There will be no changes to your pricing or billing as part of this consolidation. Your current pricing will remain the same. For any pricing or billing concerns, contact customer support via chat support.

Will I need to create a new account with Network Solutions?

You will not need to create a new account. Your existing account information will be transferred to Network Solutions. Most customers will be able to access all services and products under their current credentials once the migration is complete.

If your credentials are changing, you will be notified via email. For any issues accessing your account post-consolidation, you can call customer support via chat support.

How do I access my services after the consolidation?

Once the consolidation is complete, you will access your services through the Network Solutions account manager. You will be given instructions on how to log in using your existing credentials, and all your services will be available in the new dashboard.

Will my domain name registration or hosting be affected?

Your domain name registration and hosting services will remain intact without any service interruptions. There may be a brief period of transition during which you might experience limited access to your account manager as the consolidation occurs.

Will I still have access to customer support?

You will still have access to customer support via chat, which can be found at networksolutions.com. The support team is trained to handle any issues related to your previous services and can assist you in the transition process.

Will my email address or website change?

Your email address and website URL will remain the same after the consolidation. There are no changes to your core services unless specifically notified. If any updates are required, you will receive prior communication from your registrar with clear instructions.

Can I continue to use Builder brands’ tools or services after the consolidation?

Network Solutions is focused on making this transition as seamless as possible. We are committed to providing ongoing support for the tools and services you previously utilized. Should any tools or services be discontinued or replaced in the future, you will be informed as per our terms of service.

Will my data be secure during the transition?

Network Solutions takes data security very seriously. All your account information, services, and data will be handled with the highest level of security during the transition. Network Solutions follows industry best practices to protect your data.

What if I have billing issues or concerns during the transition?

If you experience any issues with billing, payments, or invoices during the transition, please contact Network Solutions customer support immediately. They will assist in resolving any discrepancies and ensure a smooth transition for your account.

How will this affect the services I currently use (e.g., website hosting, SSL certificates, etc.)?

There will be no downtime for your services during the consolidation. Your current services, including website builders, hosting, domain names, SSL certificates, and other tools, will continue to function without interruption.

Will the user interface change for managing my services?

Network Solutions is focused on making this transition as seamless as possible. After the consolidation, you will continue to manage your account and services in the same manner as you do now, ensuring a seamless experience.

How long will the consolidation process take?

You will be notified of key dates during the transition period and provided with the necessary information to ensure continuity of service.

What should I do if I have additional questions or need assistance during the consolidation?

If you have any questions or need assistance during the consolidation, you can reach out to our customer support through live chat. They are ready to assist you and ensure a smooth transition.

Will my account history be retained?

All account history that you have today will be retained when you transition to Network Solutions. You will continue to have access to your account history through the Network Solutions account manager.

Will my renewal dates or contract terms change?

Your renewal dates will not change. You will have the same renewal dates, contract terms, and communication timing.

Will I need to update my nameservers?

You do not need to make any DNS changes. If you are using third party nameservers, they will remain the same. All other name servers will change to reflect Network Solutions Nameservers. Any custom records you have set up such as A, MX, and all other DNS records will carry over and remain the same; no changes need to be made.

Will the login link be changed?

After the consolidation, you will log in to your account manager via https://www.networksolutions.com/my-account/login.