How to Retrieve a Forgotten Security PIN and Recovery Key

You don't have to worry about a forgotten security PIN or recovery key. Our guide provides clear instructions on accessing or retrieving your security details. Follow the steps below to regain control of your account quickly.

Forgot Security Pin

Follow the steps below if you forgot your security pin.

1. Log in to your account via https://www.networksolutions.com/my-account/login.
2. On the upper right side of the page, click on the person icon and select My Profile.
   


3. In the Security section, you will see your security pin under Security Pin.

Forgot Recovery Key

If you forgot your recovery key and entered an incorrect one, you will see a message that says, Invalid Recovery Key. You will have five attempts to enter the correct recovery key before the account is locked.

Once the account is locked, you will see a message asking you to call customer support.

Review

If you have forgotten your security PIN or recovery key, you can retrieve your security details and have the option to change them. Learn how to access your security PIN via the Account Manager. You will be advised to call customer support if you have forgotten your recovery key and failed to enter an incorrect one multiple times.