Hosted Exchange Migration Steps

Overview

To have a successful migration, there are things you must do prior to and on the day of the migration. This article will provide all steps you need to take.

Before Your Migration

We will be updating your Advanced DNS records prior to the migration if:

• Network Solutions® is your DNS provider (you manage your DNS inside your Network Solutions® account).
• The Advanced DNS settings in your Network Solutions® account currently point to your Hosted Exchange email service.

You will need to update your Advanced DNS Settings if:

• Network Solutions® is not your DNS provider (you can’t manage your DNS inside your Network Solutions® account).
• The Advanced DNS settings in your Network Solutions® account are not pointed to your Hosted Exchange email service.
   

  Record	Setting
  TXT (SPF) Record	Host - @ (None) Text Value -  v=spf1 include:spf.serverdata.net -all TTL – 5 minutes or 300 seconds

  Important: If your DNS is not hosted with Network Solutions and you do not make this update before your scheduled migration, you could experience interruptions.

The Day of Your Migration

On the day of your migration, there are a few steps you need to take to ensure your migration is a success.

1. If your DNS is not hosted with us, update your MX and CNAME records.
   • If your DNS is hosted with us, this step will be completed for you automatically.
      

   Record	Setting
   MX Record	Mail Server - west.smtp.mx.exch122.serverdata.net Priority - 10 TTL – 5 minutes or 300 seconds
   CNAME Record	Refers to – Autodiscover Alias to - ar-west.exch122.serverdata.net TTL  - 5 minutes or 300 seconds
   CNAME Record	Refers to – Mail Alias to - owa.msoutlookonline.net TTL  - 5 minutes or 300 seconds

   Important: If your DNS is not hosted with Network Solutions and you do not make this update on the day of your scheduled migration, you could experience interruptions.
2. Access the new control panel from your Account Manager and ensure the items are what you expect.
3. Update the email settings in your email application or software. Choose a version below to see the steps. 
   • Outlook 2013
   • Outlook 2016
   • Outlook 2019