iPage: Website errors - 403

Website Errors: 403

A 403 Forbidden error occurs when you do not have permission to view the requested file or resource. Here are the troubleshooting steps to help you resolve the issue. 

1. Check your Domain Pointer. See this article on how to check your Domain Pointer. 
   
2. Locate the directory in your File Manager where the domain is pointing to. 
   
3. Check to make sure there are files within that directory or folder.
   • If permissions are correct, does the default or 'index' file exist? I.e., index.html, index.php
   • If yes, are the permissions correct? 755 for folders, and 644 for files. See article, File Management: How to Set File and Folder Permissions Using File Manager.
4. If permissions are correct, does the default or 'index' file exist? I.e., index.html, index.php.
   • Check the .htaccess Editor > Default Pages to see if the default file was set or incorrect; reference the 'Default Pages List.'
     

     

     

For further troubleshooting assistance, please contact us. 

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