iPhone and iPad FAQs and Troubleshooting
It should be easy to set up email on your iPhone and iPad, but sometimes, users need help to add their business email accounts to their devices successfully. This guide aims to give users the methods for iPhone and iPad email setup troubleshooting and answer FAQs to get over typical issues that arise when setting up email on iOS devices.
Click on the FAQs below to find answers to the iPad and iPhone email troubleshooting steps.
For you to determine the mail server setting that you should be using, please visit the article How Do I Get Started with POP3 and IMAP? and go to Find your Email Settings section. Always make sure to check if the mail server settings given are inputted correctly, as this is the most common issue for iPad and iPhone email setups not working.
No, it will not. If you wish to load and pull up emails from your webmail or Cloud Mail, you may refer to the article How Do I Get Started with POP3 and IMAP?
Unfortunately, there is no easy way to switch from POP3 to IMAP. You will need to reset the email settings on iPhone or iPad and set up the account again, using IMAP settings instead of POP settings. For more information, please review the article How Do I Set Up Email on My iPhone or iPad? if you need to back anything up, it is recommended to contact Apple Support for assistance.
- Unlock your device and open the Settings icon.
- Scroll down and select Mail.
- Select Accounts.
- Choose the account you wish to update by clicking on it.
- Click on Account Settings.
- Go to Advanced.
- For each local folder, select the corresponding server folder by completing the steps below:
- Click on Drafts Mailbox and select the Draft folder listed under the section titled ON THE SERVER.
- Click on Sent Mailbox and select the Sent folder listed under the section titled ON THE SERVER.
- Click on Deleted Mailbox and select the Trash folder listed under the section titled ON THE SERVER.
- Click on Archived Mailbox and select the Archive folder listed under the section titled ON THE SERVER.
Follow these steps to fix this issue:
- Unlock your device and open the Settings icon.
- Scroll down and select Mail.
- Select Accounts.
- Choose the account you wish to update by clicking on it.
- Click on Account Settings.
- Go to Advanced.
- Click on the Drafts Mailbox and select the Draft folder listed under the section titled ON THE SERVER.
You will need to update both your iPhone or iPad incoming and outgoing mail server settings. View this article to learn more.
Review
Do you need help to add your email account to your iPhone or iPad? Don't worry, this guide provides solutions to common troubleshooting issues, and answers frequently asked questions (FAQs).
- Answers to FAQs: Get clear explanations of common problems users face when setting up email on their devices. (Click the FAQ titles below to expand and see the solutions!)
- How to Find Your Mail Server Settings: Not sure where to locate your server settings? We'll point you in the right direction.
- Switching from POP3 to IMAP: This guide clarifies the process (and suggests contacting Apple Support for data backup assistance).
- Fixing Email Folder Syncing Issues: Learn how to subscribe to all your email folders, including Sent, Drafts, and Trash, for complete email management on your device.
- Resolving "Unable to Move Message" Error: Discover how to update your trash folder subscription and eliminate this message.
- Updating Your Email Password: These are simple steps to update your iPhone or iPad's email settings with your new password after a mailbox password change.