Microsoft 365 services update

Effective June 1, 2026, our Microsoft Cloud Solution Provider (CSP) Direct Bill reseller status was disabled. As a result, we are no longer able to access Microsoft Partner Center to manage Microsoft customer accounts on behalf of customers.

We are actively working to restore our Microsoft CSP status as an Indirect Reseller and establish a relationship with a new vendor to ensure continuity of Microsoft email services. Updates will be communicated as additional information becomes available.

In this article, we will discuss:

• What does this mean for customers
• If you received an email from Microsoft
• Our current status
• Limited support availability through GDAP
• Back up your email data
• Frequently Asked Questions
• Review

What does this mean for customers

• We can no longer log in to customer Microsoft accounts through Partner Center.
• We cannot perform administrative actions that require CSP Partner Center access.
• Existing Microsoft subscriptions are expected to continue renewing.
• Customers may have received a notification from Microsoft regarding their subscriptions and CSP partner relationships.

If you received an email from Microsoft

Microsoft has notified affected customers that our organization is no longer authorized to transact as a Direct Bill Cloud Solution Provider.

Customers are encouraged to:

1. Review the Microsoft notification carefully.
2. Maintain Global Administrator access to their Microsoft 365 tenant.
3. Consider selecting a new authorized CSP partner or purchasing services directly from Microsoft if immediate action is required.
4. Follow all instructions provided by Microsoft within the notification.

We understand this situation may cause concern, and we appreciate your patience while we work toward a long-term resolution. Customers also have the option to move to an alternative email provider, such as Google Workspace. If you need assistance getting started or migrating your email services, our team is available to help.

Our current status

We are:

• Actively pursuing reinstatement as a Microsoft CSP Indirect Reseller.
• Working with a new vendor partner to continue supporting Microsoft email services.
• Monitoring subscription continuity and customer impact.
• Following all instructions provided by Microsoft within the notification.

At this time, we cannot provide a specific timeline for completion and recommend that customers follow Microsoft's guidance if they need to take immediate action.

Limited support availability through GDAP

In certain situations, we may still be able to provide limited assistance where an active Granular Delegated Admin Privileges (GDAP) relationship exists.

If access is unavailable, customers should follow Microsoft's instructions provided in the notification email.

Back up your email data

As a precautionary measure, all customers should back up their email data.

Option 1: Microsoft 365 admin center

1. Sign in to the Microsoft 365 Admin Center.
2. Navigate to Users → Active users.
3. Select the desired user.
4. Choose Mail.
5. Select Export mailbox.

Option 2: Outlook desktop application

1. Open Outlook.
2. Select File.
3. Choose Open & Export.
4. Select Import/Export.
5. Choose Export to a file.
6. Save the mailbox as a .pst file.

Store the exported mailbox file in a secure local location for backup purposes.

Frequently Asked Questions

Can you still access my Microsoft account?
Possibly. If an active GDAP relationship exists, we may be able to provide limited assistance. Access is not guaranteed and depends on the permissions currently associated with your tenant.

Will my Microsoft subscriptions be canceled immediately?
No. Based on information available as of June 4, 2026, renewals are expected to continue through the end of July 2026. However, customers should review Microsoft's notification and follow any required actions to avoid future service interruptions.

Can you reactivate the Microsoft partnership for my account?
No. Partnership status is being addressed at the organizational level and cannot be modified through standard support channels.

Should I back up my mailbox?
Yes. We strongly recommend that all customers create a backup of their mailbox data as a precaution.

Do I need to take action right now?
If you are concerned about potential service disruption or require immediate certainty regarding your Microsoft subscriptions, follow the instructions provided in Microsoft's notification email.

Review

While the recent change to our Microsoft CSP reseller status may affect how we manage customer accounts, customers can continue using their Microsoft 365 services, and existing subscriptions are still expected to renew. We are actively working to restore our partnership status and establish a new vendor relationship to support email services moving forward. Customers who received a notification from Microsoft should review it carefully, maintain administrator access to their account, and back up important email data as a precaution. Although support may be limited in some cases due to account permissions, we remain committed to providing assistance where possible and keeping customers informed as new updates become available.