Ecommerce Online Store - Design - Custom Forms Design

Important: This article applies to Ecommerce Pro users only. 

Pro E-Commerce sites can create and use up to 10 custom forms, which allow your customers to provide you feedback on their shopping experience in your store. Place your custom forms on your pages using the draw function dropdown.

How to Create a New Custom Form

To create a new Custom Form, either click the Clone button of an existing form (then select Edit for the new form) or enter the name of the desired form in the New Form Name field and click Create & Edit Form. This will open the Edit Form Design page.

How to Edit Your Custom Form

The Custom Form allows you to add a confirmation message using the WYSIWYG editor, override your Administrative Recipient Email address, and add form questions. You can change the order that questions appear by clicking the blue arrows next to the desired order and specify whether the questions are Required or Enabled.

How to Add a New Form Question

1. Enter the question and select your answer type. The following answer types are available:

• Check box: Can be used for simple Yes or No answers.
• Radio Button or Drop Down: The customer can select one attribute from a list of options.
• Text: Customer can enter a free form answer. The store owner may set a max character and line length and charge per character.

2. Set the answer as Required, Enabled, or both. Then click Create Question. This will open the answers section for your new Personalization Question.

3. Each answer can have its own thumbnail associated with it. You can also enable or disable certain answers if you wish them to be hidden from your customers and set certain answers as the default selection.

4. Click the Preview in a new window link to see your new question in its form.

When you are satisfied with your Custom Form, click Save or Save & Return button.