Resellers: Set up Google Workspace for Your Resold Customers

Google Workspace has streamlined the user experience (UX) for verifying domains and setting up MX records, with changes that took effect on September 9, 2020. These updates are designed to simplify the onboarding process for both resellers and their customers, reducing friction and improving overall setup success rates. By introducing a more intuitive flow, Google aims to ensure that businesses can quickly verify their domains, configure email services, and get their accounts running with minimal delays.

In this article, we will discuss:

• What Does This Mean to Resellers?
• What Does This Mean for My Google Workspace Customers?
• What Do I Need to Do?
• Review

What Does This Mean to Resellers?

For resellers, this means fewer support tickets, faster turnaround times, and greater customer satisfaction by making a smoother path to activating their email and collaboration tools within Google Workspace.

What Does This Mean for My Google Workspace Customers?

• Resold Google Workspace customers will experience a new and improved setup process, which should increase domain verification and MX record setup rates.
• Resellers of Google Workspace managing domain verification and MX record setup for their resold customers would also go through the new onboarding process.
• Google will also extend this new Google Workspace feature to support non-primary domains and domain aliases under the admin console domains tab.

What Do I Need to Do?

Visit the GSuite Setup for Resellers link for instructions on how, as a Reseller managing domain verification and MX record, you would set up for your resold customers.

For further questions or additional support, please reach out to G Suite Partner Support.

Review

The updated Google Workspace onboarding process marks a significant improvement in how domain verification and MX record setup are handled. By reducing complexity and adding support for non-primary domains and aliases, Google makes the setup more adaptable to a wider range of business needs. Resellers benefit from a more efficient workflow, while customers enjoy a faster, more reliable setup experience.