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Knowledge Base

How to Set Up Email on My Windows Phone

Important: The steps below apply to customers with Windows 8.1 phones or earlier.

When it comes to managing your business emails on a Windows Phone, understanding the right setup is crucial. This guide will instruct you on how to set up email on Windows phone. It details the steps required to configure an email account.

In this article, we'll discuss:

Set Up Email on Windows Phone

Follow the steps below to set up mail on your Windows phone:

  1. Open your Windows Phone settings by swiping left on the home panel. Scroll down and tap Settings.
    windows settings
     
  2. Tap email + accounts.
    email plus accounts
     
  3. Tap add an account.
    add an account
     
  4. Tap other account.
    account other account
     
  5. Type the Email address and Password of the account you are configuring, then tap sign in.
    setting other account
     
  6. Tap advanced when you are presented with a message that the settings could not be found.
    other account advanced
     
  7. Tap Internet email.
    settings internet email
     
  8. If you need your email settings, you can locate them by entering your domain name below, then tap Advanced Settings.
    internal email account

    To find your email settings, enter your domain name in the form below.

    Can't Find the Search Box?

    If you can't find the search box for entering your domain name, you can access the settings directly through the dedicated search form.

    Troubleshooting reCAPTCHA Issues:

    If the reCAPTCHA security check isn't displaying within the form, here are some troubleshooting steps:

    • Wait a Few Seconds: After you check the reCAPTCHA box, wait for 3 seconds before clicking "Submit."
    • Update Your Browser: Ensure you are utilizing the most recent version of your web browser to avoid compatibility issues.
    • Disable Conflicting Extensions: Certain browser extensions or plugins might interfere with the form. Try disabling them temporarily to see if this resolves the problem.
    • Try Another Browser: If the issue persists, try accessing the form using a different web browser.

    Additional Resources:

    For further details on reCAPTCHA, you can visit the Google Support page.

     

    Below is a detailed explanation of the email settings.

    Setting POP IMAP
    Email Address: The email address you are setting up. The email address you are setting up.
    Incoming Mail Server: A system that receives an email. The server is found in the above results. A system that receives an email. The server is found in the above results.
    Incoming Server Port: 995 - A setting that mail servers use for receiving an email. 993 - A setting that mail servers use for receiving an email.
    Outgoing Mail Server: A system that sends email. The server is found in the above results. A system that sends email. The server is found in the above results.
    Outgoing Server Port: 587 - A setting that mail servers use to send an email. 587 - A setting that mail servers use to send an email.
    Outgoing Server (SMTP) requires authentication: Yes - Your full email address and password. Yes - Your full email address and password.
    SSL/TLS: Enable this option. Enabling SSL and using TLS ensures your email remains secure. Please be sure you are using a mail app that supports TLS 1.2. Enable this option. Enabling SSL and using TLS ensures your email remains secure. Please be sure you are using a mail app that supports TLS 1.2.

     

    ​​If you purchased your email from Domain.com, Dotster, or MyDomain before they were migrated to Network Solutions, please use the following email settings:

    Below are generic settings that should work for any email client or mobile device.

    Setting What You Input
    Username: Your full email address
    Password: Your email password
    Connection Type: Server & Port info
    POP Incoming Server: pop.domain.com
    Incoming Port: 110 (or 995 with SSL enabled)
    IMAP Incoming Server: imap.domain.com
    Incoming Port: 143 (or 993 with SSL enabled)
    SSL (Optional): Enabled or Disabled
    Outgoing Server Authentication: Enabled
    Outgoing Server: smtp.domain.com
    Outgoing Port: 587 (or 465 with SSL enabled)
    Note: If 587 is not working for the Outgoing Port, try using port 25 instead.

    Below are generic settings that should work for any email client or mobile device.

    Setting What You Input
    Username: Your full email address
    Password: Your email password
    Connection Type: Server & Port info
    POP Incoming Server: pop.dotster.com
    Incoming Port: 110 (or 995 with SSL enabled)
    IMAP Incoming Server: imap.dotster.com
    Incoming Port: 143 (or 993 with SSL enabled)
    SSL (Optional): Enabled or Disabled
    Outgoing Server Authentication: Enabled
    Outgoing Server: smtp.dotster.com
    Outgoing Port: 587 (or 465 with SSL enabled)
    Note: If 587 is not working for the Outgoing Port, try using port 25 instead.

    Below are generic settings that should work for any email client or mobile device.

    Setting What You Input
    Username: Your full email address
    Password: Your email password
    Connection Type: Server & Port info
    POP Incoming Server: pop.mydomain.com
    Incoming Port: 110 (or 995 with SSL enabled)
    IMAP Incoming Server: imap.mydomain.com
    Incoming Port: 143 (or 993 with SSL enabled)
    SSL (Optional): Enabled or Disabled
    Outgoing Server Authentication: Enabled
    Outgoing Server: smtp.mydomain.com
    Outgoing Port: 587 (or 465 with SSL enabled)
    Note: If 587 is not working for the Outgoing Port, try using port 25 instead.
  9. Check the box labeled Use the same user name and password for sending email. Then tap sign in to complete your configuration.
    email account sign in
     

Your email account has been added. Tap the Mail App Icon to start using your email.

Review

By following this comprehensive guide, you'll be able to effortlessly set up email on your Windows Phone and stay connected with your inbox.

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