Troubleshooting: Messages to Gmail users bounce back

If your email messages to Gmail users bounce back, check the message to see why. In most cases, if an email you are sending is bouncing back, you can resolve it by adding a Sender Policy Framework (SPF) record.

In this article, we will discuss:

• Adding a Sender Policy Framework (SPF) record
• Review

Adding a Sender Policy Framework (SPF) record

To add an SPF record to your account, follow these steps:

1. Log in to your account via https://www.networksolutions.com/my-account/login.
2. Click Domains from the left navigation menu.
   
   
    
   Note: If you have multiple domains, select the domain that you want to add an SPF to, then tap Manage to proceed with step 3.
3. Scroll down and click Advanced Tools, then tap Manage beside the Advanced DNS Records section.
   
   
    
4. Click + Add Record.
   
   
    
5. In this section, provide the following details:
   
   
    
   1. Select TXT in the Type drop-down.
   2. Choose a host in the Refers to drop-down. If you select Other Host from the option, you will be asked to enter the hostname.
   3. Enter the TXT Value. Choose your package below to find the SPF Record.
       
      • Professional Email, Professional Email Plus, Cloud Mail, and Business Email: v=spf1 include:spf.registeredsite.com include:spf.cloudus.oxcs.net -all
      • Google Workspace: v=spf1 include:_spf.google.com -all
      • Hosted Exchange: v=spf1 include:hostaccount.com -all
      • Microsoft 365: v=spf1 include:spf.protection.outlook.com -all
         
6. Tap Add to complete.

Review

This is a troubleshooting article on bounced emails sent to Gmail users. It discusses why emails bounce and how to fix the problem by adding an SPF record. The article provides steps for adding an SPF record to your Network Solutions account.