Troubleshooting: Messages to Gmail Users Bounce Back

If your email messages to Gmail users bounce back, check the message to see why. In most cases, if an email you are sending is bouncing back, you can resolve it by adding an SPF (Sender Policy Framework) Record.

In this article, we'll discuss:

• Adding an SPF (Sender Policy Framework) Record
• Review

Adding an SPF (Sender Policy Framework) Record

To add an SPF record to your account, follow these steps:

1. Log in to https://www.networksolutions.com/my-account/login.
2. Select Domains Names on the left side of the page.
   
3. Select the domain name you want to change./li>
4. On the domain page, go down to the Advanced Tools section.
5. Click the Manage button next to Advanced DNS Records.
   
6. Click +ADD RECORD. A box will pop up.
7. Under Type, select TXT from the drop-down menu.
8. Select a host in the “Refers to” drop-down.
   

   Note: If you select “Other Host” from the option, you will be asked to enter the hostname.

9. In the TXT Value field, enter the SPF Record. Choose your package below to find the SPF Record.
   1. Business Email, Cloud Mail, Pro Email, and Pro Email Plus: v=spf1 include:spf.registeredsite.com include:spf.cloudus.oxcs.net -all
   2. Google Workspace: v=spf1 include:_spf.google.com -all
   3. Hosted Exchange: v=spf1 include:hostaccount.com -all
   4. Microsoft 365: v=spf1 include:spf.protection.outlook.com -all
10. Click ADD.

Review

This is a troubleshooting article on bounced emails sent to Gmail users. It discusses why emails bounce and how to fix the problem by adding an SPF record. The article provides steps for adding an SPF record to your Network Solutions account.