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Why Can't I Receive Email Messages?

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There could be several reasons why you aren't receiving your e-mail messages. Please review the following situations to see if one applies to you:

Did you just move your domain name to Network Solutions® or register a new domain name?

If so, it will take approximately 12-36 hours for the domain name information to propagate to servers worldwide. Once that process is complete you will be able to access your email messages.

Did you complete the set up of your emailbox by assigning both an emailbox name and password?

If not, any e-mail messages sent to you would not be recognized by the Network Solutions® servers or your emailbox. To complete the set up review the article How to Set Up An E-mailbox.

Did you exceed your e-mailbox storage allocation?

If so, e-mail messages sent to your emailbox will bounce back to the sender. To check if you've exceeded your allocation, follow these steps:

  1. Log in to Web Mail
  2. Click on the Inbox button in the left navigation bar
  3. Your total e-mailbox storage Quota and how much you have currently Used is displayed in the top right-hand of your screen

 

If you are over your e-mailbox storage allocation, there are two ways to resolve this:

  • Delete some of your e-mail messages to free up space. This should include emptying your Trash Folder.
  • POP your e-mail messages to your local computer

 

Did you set up any e-mail filters?

 

If so, you may have received e-mail messages, but they are being redirected according to filter conditions. To check this, follow these steps:

  1. Log in to Web Mail
  2. Click on the Configuration button in the left navigation bar
  3. In the list of Options, click on the Custom Filters button
  4. Review each of your filters to make sure your e-mail messages are being redirected correctly

Did you forget to renew your domain name and / or emailbox?

If so, your services may have expired. To check this, follow these steps:

  1. Log in to Account Manager
  2. Click My Email
  3. If the domain name and / or e-mailbox have expired, select the check box to the left of the expired service then click on the Renew button
  4. If your domain name registration / e-mailbox is t currently associated with a Hosting Package you may be prompted with a Web hosting offer - if you would like to upgrade to a Hosting Package, click on the Go button under the package that you want to purchase and review the article How To Purchase A Web Hosting Package To Use With An Existing Network Solutions Domain Name otherwise, click on the No Thank You button
  5. You may also be prompted to add some additional products to your renewal order - If you would like to add any of these products, select them then click on the Continue button
  6. Select the term period you would like to purchase in the drop down menu (if you change the term from the default, please click on the Recalculate button) then click on the Proceed To Purchase button
  7. If requested, type your credit card and billing information in the text boxes
  8. Click on the link to read the Network Solutions Service Agreement and when completed select the check box then click on the Submit Order button

 

Has your account been suspended?

If so, it is possible that payment for your emailbox is past due. To check this, follow these steps.

  1. Log in to Account Manager
  2. If you have expired services and/or services that are scheduled to expire within the next 30 days, you will see an Important Account Information alert
  3. Click on the Renew link in the alert to see a listing of all services which have expired or are scheduled to expire within the next 30 days
  4. Select the check box to the left of the services you would like to renew then click on the Renew button
  5. Select the term period you would like to purchase in the drop down menu (if you change the term from the default, please click on the Recalculate button) then click on the Proceed To Purchase button
  6. Type your credit card information in the text boxes

Click on the link to read the Network Solutions Service Agreement and when completed select the check box then click on the Submit Order button