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 How Do I Add and Edit Account Contacts?
Categories: Account Management

How Do I Add and Edit Account Contacts?

Every Network Solutions account allows you to enhance security and delegate tasks efficiently. You can add sub-users to your account by assigning specific roles and permissions to manage details such as domains, websites, and DNS settings. This guide explains how to create, remove, and manage account contacts, as well as the different levels of permissions available.

Important:
  • An account opened by an organization will list the organization as the Account Holder and then an individual from that organization as the Primary Contact.
  • An account opened by an individual will list that person as both the Account Holder and the Primary Contact. There is only one Primary Contact per account.
  • If you are looking to update your domain-specific contacts (WHOIS), please see How Do I Manage My Domain Contacts or WHOIS Information?

It’s important for account owners to understand the specific capabilities and responsibilities of each user role before granting permissions. Doing so ensures proper access control and helps maintain account security. Below are the defined roles and permissions for each type of account contact or user:

Permissions Primary Admin Tech
Edit Account Holder and/or Primary Contact information Yes No No
Edit Account Payment Information Yes Yes No
Add/Edit/Delete other User Roles Yes Yes No
Purchase New Products Yes Yes No
Edit/Manage Domains, Websites' and DNS Settings Yes Yes Yes
Renew Domains and Websites and other Hosting Packages Yes Yes Yes
Edit domains' WHOIS Registrant Contact Information Yes No No
Edit domains' WHOIS Admin and Tech User Information Yes Yes Yes
  • Primary: Has full control over the account. This role can manage billing, update account and contact details, add or remove users, purchase and renew products, and modify domain and WHOIS information. Essentially, the Primary Contact oversees all aspects of the account.
  • Admin: Can manage domains, websites, and billing-related tasks such as renewing services and purchasing new products. However, this role cannot change/edit/update domains' registrant contact details. The Admin Contact mainly handles operational and maintenance tasks within the account.
  • Tech: Focuses on the technical management of domains and websites. A Tech Contact can edit and manage site settings, update DNS, renew hosting packages, and update technical WHOIS information, but does not have access to billing or account holder information.
    Note:
    • If you have a web developer and want to give them access to edit or manage your website without granting full account access, assigning them this role is ideal. Their permissions are also revocable at any time.
    • If you have a web developer who is managing or making changes to your website, Network Solutions supports account delegation. This allows you to create an account with limited permissions without the need to provide your credentials. See this article: How to Point Domain or Subdomain Name to Hosting Package.

In this section, we will tackle the following topics:

Accessing Users & Roles/Accounts & Users

  1. Log in to your account via https://www.networksolutions.com/my-account/login.
  2. Click the drop-down arrow next to your name on the upper right corner of your Account Manager's Main Dashboard.
  3. Select Users & Roles or Accounts & Users.
    Accounts & Users
     
    Note: Customers with a single account will see Users & Roles under My Profile, while customers with multiple accounts will see Accounts & Users.

 

Sending Account User Invite

Once you have accessed the Users & Roles or Accounts & Users page, please follow the steps below:

  1. Please follow either of the steps below:
    • If you have a single account, click the +ADD USER button under User Roles & Permissions.
      Users & Roles + ADD USER Button
       
    • If you have multiple accounts, please follow the steps below:
      1. Click the MANAGE button next to the account you want to edit.
        Accounts & Users MANAGE Button
         
      2. Under User Roles & Permissions, click +ADD USER.
        Users & Roles + ADD USER Button
         
  2. Once a pop-up window appears, please enter the Name and Email of the user you would like to invite.
  3. Select the user's role, then click INVITE.
    Add New User Pop-up
     
    Note:
    • Administrative Contact
      • The Admin contact can control most aspects of the account.
      • Select this option for someone who will need to Add/Edit/Delete other contacts, manage products or services, and edit billing information.
      • Admin contacts can add Technical Contacts to the account, as well as add another Admin Contact.
    • Technical Contact
      • The Tech contact has limited permissions on the account.
      • Select this option for someone who only needs to manage products and services.
    • You can have multiple users with the same role if needed. For more information about user roles, please see User Roles and Permissions.

An email invitation will be sent to the user. Please proceed to the Accepting Account User Invite section of this article.

 

Accepting Account User Invite

Important: Some email programs may filter the email invitation as spam. The recipient should check their spam or trash folder if they didn’t receive an invitation within 24 hours of sending.
  1. Click the link in the email for instructions on gaining access to the account.
    Account User Invite
     
  2. Please follow either of the steps below:
    • If you already have a Network Solutions® account and want to use it to manage this new account, please follow the steps below:
      1. Please enter your user ID and password.
      2. Click the Log in button.
    • If you already have an account with Network Solutions® but want to manage the new account separately or don’t have an existing one, click the create a new User ID link.
      Account Invite Create New User ID Link
       
  3. In the Create User ID/Password page, follow the steps below:
    1. Input your preferred User ID and Password.
    2. Please choose your desired Security Question.
    3. Click the Save button.
      Account Invite Create New User ID/Password Page
       
  4. In the Setup New User page, please complete the required information in setting up the new user, then click the Save button.
    Account Invite Setup New User Page

Important: Only the Primary contact can edit the Account Holder and/or Primary Contact information. Check User Roles and Permissions to see Primary Contact permissions. However, you cannot update the Account Holder information if you have domains that have .us, .uk, .de, .be, .at, .mx, and .nz extensions.

Once you have accessed the Users & Roles or Accounts & Users page, please follow the steps below:

  1. Please follow either of the steps below:
    • If you have a single account, click the EDIT link under Contact Information section.
      Accounts & Users Contact Information EDIT link
       
    • If you have multiple accounts, please follow the steps below:
      1. Click the MANAGE button next to the account you want to edit.
        Accounts & Users MANAGE Button
         
      2. Under Contact Information section, click EDIT link.
        Accounts & Users Contact Information EDIT link
         
  2. Please make the necessary modifications on the Account Holder’s information, then click SAVE.
    Edit Account Holder Information

Whether you are a Primary, Admin, or Technical Contact, you can edit your contact information in the Account Manager. Please refer to How Do I Update My Contact Information in My Account Manager?

Once you have accessed the Users & Roles or Accounts & Users page, please follow the steps below:

  1. Please follow either of the steps below:
    • If you have a single account, click the EDIT link for the Role you want to edit under User Roles & Permissions.
      User Roles & Permissions EDIT Link
       
    • If you have multiple accounts, please follow the steps below:
      1. Click the MANAGE button next to the account you want to edit.
        Accounts & Users MANAGE Button

         
      2. Under User Roles & Permissions, click the EDIT link for the Role you want to edit.
        User Roles & Permissions EDIT Link
         
  2. In the Edit Role pop-up, you can either:
    Edit Role Popup
    • Edit User Role: Choose the role you wish to update the user role to (whether Admin or Tech), then click the SAVE button.
    • Remove User: Click the DELETE icon in the top right corner, then confirm by clicking the DELETE button when the confirmation pops up.

 

Review

This guide has shown you how to add, edit, and delete your account contacts and manage their permissions. By using the user roles feature, you can improve your account's security and efficiently delegate tasks to your team members.

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