How Do I Add and Edit Account Contacts?

Below are the roles and permissions for each type of account contact/user:

In this section, we will tackle the following topics:

• Accessing Users & Roles/Accounts & Users
• Sending Account User Invite
• Accepting Account User Invite

Accessing Users & Roles/Accounts & Users

1. Log in to your Network Solutions® account via https://www.networksolutions.com/my-account/login.
2. Click the drop-down arrow next to your name on the upper right corner of your Account Manager's Main Dashboard.
3. Select Users & Roles or Accounts & Users.
   

   Note: Customers with a single account will see Users & Roles under My Profile, while customers with multiple accounts will see Accounts & Users.

Sending Account User Invite

Once you have accessed the Users & Roles or Accounts & Users page, please follow the steps below:

1. Please follow either of the steps below:
   • If you have a single account, click the +ADD USER button under User Roles & Permissions.
     

   OR

   • If you have multiple accounts, please follow the steps below:
     • Click the MANAGE button next to the account you want to edit.
       
     • Under User Roles & Permissions, click +ADD USER.
       
2. Once a pop-up window appears, please enter the Name and Email of the user you would like to invite.
3. Select the user's role, then click INVITE.
   
   Note:

   • Administrative Contact
     • The Admin contact can control most aspects of the account.
     • Select this option for someone who will need to Add/Edit/Delete other contacts, manage products or services, and edit billing information.
     • Admin contacts can add Technical Contacts to the account, as well as add another Admin Contact.
   • Technical Contact
     • The Tech contact has limited permissions on the account.
     • Select this option for someone who only needs to manage products and services.
   •  You can have multiple users with the same role if needed. For more information about user roles, please see User Roles and Permissions.

An email invitation will be sent to the user. Please proceed to the Accepting Account User Invite section of this article.

Accepting Account User Invite

1. Click the link in the email for instructions on gaining access to the account.
   

    

2. Please follow either of the steps below:
   • If you already have a Network Solutions® account and want to use it to manage this new account, please follow the steps below:
     • Please enter your user ID and password.
     • Click the Log in button.

   OR

   • If you already have an account with Network Solutions® but want to manage the new account separately or don’t have an existing one, click the create a new User ID link.
     
3. In the Create User ID/Password page, follow the steps below:
   • Input your preferred User ID and Password.
   • Please choose your desired Security Question.
   • Click the Save button.
     
4. In the Setup New User page, please complete the required information in setting up the new user, then click the Save button.
   

Once you have accessed the Users & Roles or Accounts & Users page, please follow the steps below:

1. Please follow either of the steps below:
   • If you have a single account, click the EDIT link under Contact Information section.
     

   OR

   • If you have multiple accounts, please follow the steps below:
     • Click the MANAGE button next to the account you want to edit.
       
     • Under Contact Information section, click EDIT link.
       
2. Please make the necessary modifications on the Account Holder’s information, then click SAVE.
   

Whether you are a Primary, Admin, or Technical Contact, you can edit your contact information in the Account Manager. Please refer to How Do I Update My Contact Information in My Account Manager?

Once you have accessed the Users & Roles or Accounts & Users page, please follow the steps below:

1. Please follow either of the steps below:
   • If you have a single account, click the EDIT link for the Role you want to edit under User Roles & Permissions.
     

   OR

   • If you have multiple accounts, please follow the steps below:
     • Click the MANAGE button next to the account you want to edit.
       
     • Under User Roles & Permissions, click the EDIT link for the Role you want to edit.
       
2. In the Edit Role pop-up, you can either:
   

    

   • Edit User Role: Choose the role you wish to update the user role to (whether Admin or Tech), then click the SAVE button.
   • Remove User: Click the DELETE icon in the top right corner, then confirm by clicking the DELETE button when the confirmation pops up.

This guide has shown you how to add, edit, and delete your account contacts and manage their permissions. By using the user roles feature, you can improve your account's security and efficiently delegate tasks to your team members.