How to Manage Your Domain WHOIS Information

Domain contact information is required by the Internet Corporation for Assigned Names and Numbers (ICANN) and by Registries upon registration of a domain name. This contact information is then entered into the WHOIS/RDAP database, and when necessary, the domain owner can be contacted on different issues concerning their domain.

While domain contact may sound similar to account contact, these are two distinct concepts that play a crucial role in managing your digital assets effectively. If you are looking for instructions on how to manage Account Contacts, please refer to How Do I Add and Edit Account Contacts?

Please select an option below to view the instructions:

• What are the Domain Contacts and Permissions?
• Add a New Domain Contact
• Update WHOIS Information
  • Update Email Address
  • Update Name and Organizational Name
  • Update Address, Phone Number, and Fax
• Turn Domain Privacy On and Off
• Review

What are the Domain Contacts and Permissions?

Every domain name has a Domain Owner, who is the legal authority for the domain and can manage permission and access rights for the Domain Contacts within the account. Domain Contacts are the official contacts associated with your domain name at the domain registry, in the public WHOIS/RDAP database, and with ICANN, the governing body for domain names. Learn more about the different types of domain contacts.

The contacts that automatically get assigned to your domain are the following:

• Owner - The individual or organization who owns the domain.
• Administrative - The individual authorized to make decisions and answer questions about the domain.
• Technical - The individual to contact who handles technical settings for the domain.
• Billing - The individual or organization that manages the billing and payment details of the domain.

Add a New Domain Contact

Follow the instructions below to invite someone to become a domain contact for the account.

1. Log in to your account via https://www.networksolutions.com/my-account/login.
2. Once logged in, click Domains on the left side of the page.

Advanced View: If you have multiple domains in the account, you must select the domain you want to access. Click on the kebab menu, then click Manage.

 

Summary View: If you have multiple domains in the account, you must select the domain you want to access. Click SETTINGS.

 

3. Scroll down and click the drop-down arrow for Domain Contacts.

4. Select the domain contact you want to add, then click the EDIT button.

5. Click the CHANGE button.

6. Click the Add new link.

7. Enter the name and email address in the fields provided, then select the user's role. Click the ADD button.

You have invited the user to be a domain contact. They will receive an Account User Request email with a link to log in using their current User ID and password or create a new User ID specifically for managing the domain. They will have 7 days to accept the invite and create an account. Once the new user accepts the invite, you can go back to your domain contacts and select them from the drop-down menu.

Update WHOIS/RDAP Information

To access or update your WHOIS/RDAP information for your Network Solutions domain names, please do the following:

• Update Email Address
• Update Name and Organizational Name
• Update Address, Phone Number, and Fax

Update Email Address

1. Log in to your account via https://www.networksolutions.com/my-account/login.
2. Once logged in, click Domains on the left side of the page.

Advanced View: If you have multiple domains in the account, you must select the domain you want to access. Click on the kebab menu, then click Manage.

 

Summary View: If you have multiple domains in the account, you must select the domain you want to access. Click SETTINGS.

 

3. Scroll down and click the drop-down arrow for Domain Contacts.

4. Click the EDIT button on the Domain Owner (registrant) card.

5. Click the CHANGE button.

6. You will be brought to a page where you can edit the Account Holder information. From there, you can update your email address and click the SAVE button.

For Customers with Business Accounts:

 

7. You will be informed that the email you are going to change is tied to account security and password recovery. Click the CONTINUE button to save your profile changes.

8. Enter the verification code sent to the new email address, then click VERIFY.

9. Next, check the box to indicate that you agree and want to save the changes to the domain registrant information. Click the AGREE button.

10. An email is sent to both old and new email addresses to approve the changes made to the account. Both parties must approve within 7 days for the changes to be successful. A 60-day transfer lock will also be placed on your domain, as required by ICANN.

Update Name and Organizational Name

1. Log in to your account via https://www.networksolutions.com/my-account/login.
2. Once logged in, click Domains on the left side of the page.

Advanced View: If you have multiple domains in the account, you must select the domain you want to access. Click on the kebab menu, then click Manage.

 

Summary View: If you have multiple domains in the account, you must select the domain you want to access. Click SETTINGS.

 

3. Scroll down and click the drop-down arrow for Domain Contacts.

4. Click the EDIT button on the Domain Owner (registrant) card.

5. Click the CHANGE button.

6. You will be brought to a page where you can edit the Account Holder information. From there, you can update your name or organization name. Once you are done with the changes, click the SAVE button. 

For Customers with Business Accounts:

 

7. Next, check the box to indicate that you agree and want to save the changes to the domain registrant information. Click the AGREE button.

8. The update is complete. A 60-day transfer lock will be placed on your domain, as required by ICANN.
9. If you want to edit the Admin or Tech information, select Administrator or Technical, then click the EDIT button.

10. Click the CHANGE button.

11. You can choose an existing contact by clicking on the drop-down arrow. Click SAVE once a new contact is selected.

You have successfully updated your WHOIS/RDAP information!

Update Address, Phone Number, and Fax

1. Log in to your account via https://www.networksolutions.com/my-account/login.
2. Once logged in, click Domains on the left side of the page.

Advanced View: If you have multiple domains in the account, you must select the domain you want to access. Click on the kebab menu, then click Manage.

 

Summary View: If you have multiple domains in the account, you must select the domain you want to access. Click SETTINGS.

 

3. Scroll down and click the drop-down arrow for Domain Contacts.

4. Click the EDIT button on the Domain Owner (registrant) card.

5. Click the CHANGE button.

6. You will be brought to a page where you can edit the Account Holder information. From there, you can update your address, phone number, or fax number. Once you are done with the changes, click the SAVE button.

For Customers with Business Accounts:

 

The update is complete!

Turn Domain Privacy On and Off

Domain Privacy + Protection will mask your personal information on the public WHOIS/RDAP database, preventing telemarketers and spammers from contacting you and your customers.

1. Log in to your account via https://www.networksolutions.com/my-account/login.
2. Once logged in, click Domains on the left side of the page.

Advanced View: If you have multiple domains in the account, you must select the domain you want to access. Click on the kebab menu, then click Manage.

 

Summary View: If you have multiple domains in the account, you must select the domain you want to access. Click SETTINGS.

 

3. Scroll down and click the drop-down arrow for Domain Contacts.

4. You will have the following options:

• To turn Private Registration on, click the button that says TURN ON.
• To turn Private Registration off, click the button that says TURN OFF. Continue with the steps below.

5. If you click TURN OFF, check the box, and click TURN OFF to confirm you want to turn off Private Domain Registration.

You have turned on Domain Privacy, and your WHOIS/RDAP information will now be exposed in the WHOIS/RDAP database.

Review

It is crucial to keep your domain WHOIS/RDAP information up-to-date to avoid potential risks. This is mandated by ICANN. You should be familiar with the various types of domain contacts and how to invite someone as a domain contact. Learn how to manage your domain WHOIS/RDAP information. Additionally, discover the steps to manage domain privacy within the Account Manager.