How to change the contact email of your Network Solutions account

The contact email is the address listed on your account and is used for important updates. If you need to change the email linked to your Network Solutions account, you can check the Updating the contact information in my account manager article to view the steps on how to update your contact email. However, if you cannot log in to your account or you do not have access to the email address on file, you can submit a request to update it using the account recovery form. This form helps you securely regain access to your account. The recovery process will require you to verify your identity, so make sure you have any necessary information or documentation ready. This verification is crucial to ensure the security of your account and to submit your request successfully.

In this article, we will discuss:

• Required documents
• How to change the contact email
• Related articles
• Review

Required documents

You will need to collect the following required documents:

• Government-issued photo ID: a valid, unexpired, full-color photo of any of the following IDs:
  • Driver’s license
  • State-issued photo ID card
  • Military ID 
  • Passport
     
    Important:

    • The ID provided must match the name of any supported legal documentation that will be requested.
    • ID must be in color – Black and white scans/photos will be rejected.
    • ID must be legible – All text, including your name, address, and expiration date, must be clearly readable. Avoid blurry or low-resolution images.
    • ID must be valid and not expired – Expired documents will not be accepted.
    • Upload a scan or clear photo of the physical ID. Screenshots of digital IDs or photos of screens displaying your ID are not accepted. 
    • Accepted file formats are .pdf, .jpg, .png, .jpeg, .doc, and .docx. The maximum file size is 40 MB.
• At least one supporting document: Choose any of the following:
  • Utility bill (dated within 90 days of submission)
  • Leases
  • Credit card statements (dated within 90 days of submission)
  • Bank statements (dated within 90 days of submission)
  • Vehicle registration card
  • Student/worker visas
  • Voided check
  • Vehicle insurance (policy documents or a bill, so long as an address is listed in addition to the name)
     
    Important:

    • The document must match the name and address shown on the submitted identification.
    • The document must be clear, legible, and show the full page (do not crop or redact names, addresses, or dates).
    • Accepted file formats are .pdf, .jpg, .png, .jpeg, .doc, and .docx. The maximum file size is 40 MB.
    • Required documents may vary depending on your account role and scenario. Additional documents may be requested depending on state and local laws.

How to change the contact email

Follow the steps below to update your contact email using the account recovery form.

1. Visit https://www.networksolutions.com/my-account/account-recovery-new.
2. Enter the domain name that is registered or associated with the Network Solutions account whose contact email you wish to update. Click Continue.
   
   
    
3. Select the role that best describes your relationship with the account. Click Continue to proceed.
    
   Note: The system will only display the roles that exist on your account. Learn more about user roles and permissions in the How do I add and edit account contacts? article.
   
   
    
4. Select the Update email address option to update the email address of your account.
    
   Note: The system will only display the choices that are applicable to your account.
   
   
    
5. Enter your user ID to proceed. If you forgot your user ID, check the I forgot my User ID box and click Continue to proceed.
   
   
    
6. Enter your first and last name, as well as your phone number, then type and confirm your replacement email address. Click Continue to proceed.
   
   
    
7. Select a government-issued photo ID and click the BROWSE FILES button to upload your chosen ID. Check the box that says The document(s) uploaded are in color and are not expired, then click the Continue button.
   
   
    
8. Select a supporting document and click the BROWSE FILES button to upload your chosen documentation. Check the box that says The document(s) uploaded are in color and are not expired, then click the Continue button.
    
   Important: Partial or incomplete documents will not be accepted. Make sure that each document is fully visible before uploading.
   
   
    
9. Select the reason why you need to update your account email from the list provided, then click Continue.
   
   
    
10. The next prompt will provide a space for additional details. You may explain unique circumstances, clarify your situation, or add relevant information. Check the I agree to these conditions box and click the Submit button to finalize your request.
    
    
     
11. Your request has been submitted! Please allow 24-48 business hours for review. If any additional information is required, one of our specialists will contact you via email.
     
    Note: You will receive an email confirmation of your contact email update request. Your ticket number will begin with ACF.

Related articles

You can also check the following articles:

• How to change the primary contact of your Network Solutions account
• Updating the contact information in my account manager
• How to replace a deceased Account Holder on a Network Solutions account
• Network Solutions account changes and account roles

Review

Updating your contact email keeps your account secure and ensures that you receive important notifications. By following this guide, you can update the contact email on your Network Solutions account and ensure all future communications are properly delivered.