How to change the primary contact of your Network Solutions account

The primary contact is the named person authorized to represent and has full authority to manage the account. If the current primary contact is available, they should update the details themselves in the account manager. However, if the current primary contact is unavailable or no longer associated with you or your business, you can use the account recovery form to submit a request to change the primary contact.

In this article, we will discuss:

• Required documents
• How to change the primary contact
• Related articles
• Review

Required documents

You will need to collect the following required documents:

• Government-issued photo ID: a valid, unexpired, full-color photo of any of the following IDs:
  • Driver’s license
  • State-issued photo ID card
  • Military ID 
  • Passport
     
    Important:

    • The ID provided must match the name of any supported legal documentation that will be requested.
    • ID must be in color – Black and white scans/photos will be rejected.
    • ID must be legible – All text, including your name, address, and expiration date, must be clearly readable. Avoid blurry or low-resolution images.
    • ID must be valid and not expired – Expired documents will not be accepted.
    • Upload a scan or clear photo of the physical ID. Screenshots of digital IDs or photos of screens displaying your ID are not accepted. 
    • Accepted file formats are .pdf, .jpg, .png, .jpeg, .doc, and .docx. The maximum file size is 40 MB.
• At least one supporting document: Choose any of the following:
  • Utility bill (dated within 90 days of submission)
  • Leases
  • Credit card statements (dated within 90 days of submission)
  • Bank statements (dated within 90 days of submission)
  • Vehicle registration card
  • Student/worker visas
  • Voided check
  • Vehicle insurance (policy documents or a bill, so long as an address is listed in addition to the name)
     
    Important:

    • The document must match the organization‘s name and address on the account.
    • The document must be clear, legible, and show the full page (do not crop or redact names, addresses, or dates).
    • Accepted file formats are .pdf, .jpg, .png, .jpeg, .doc, and .docx. The maximum file size is 40 MB.
    • Required documents may vary depending on your account role and scenario. Additional documents may be requested depending on state and local laws.

How to change the primary contact

Follow the steps below to update your primary contact using the account recovery form.

1. Visit https://www.networksolutions.com/my-account/account-recovery-new.
2. Enter the domain name that is registered or associated with the Network Solutions account with which the primary contact you wish to update.
   
   
    
3. Select the role that best describes your relationship with the account. Click Continue to proceed.
    
   Note: The system will only display the roles that exist on your account. Learn more about user roles and permissions in the How do I add and edit account contacts? article.
   
   
    
4. Select the Replace existing Primary Contact option to update the account’s primary contact, then click Continue.
    
   Note: The system will only display choices that apply to your account role.
   
   
    
5. Enter the current user ID you have with Network Solutions. If you forgot or do not have an existing user ID, you can create a new user ID to continue this request. Once you fill in the necessary information, click Continue to proceed to the next step.
    
   Note: Your user ID may be your email address, an account number, or a domain name.
   
   
    
6. Enter your valid information and click Continue to proceed.
   
   
    
7. Select a government-issued photo ID and click the BROWSE FILES button to upload your chosen ID. Check the box that says The document(s) uploaded are in color and are not expired, then click the Continue button.
   
   
    
8. Select a supporting document and click the BROWSE FILES button to upload your chosen documentation. Check the box that says The document(s) uploaded are in color and are not expired, then click the Continue button.
    
   Important:

   • The supporting document must match the organization‘s name and address on the account.
   • Partial or incomplete documents will not be accepted. Make sure that each document is fully visible before uploading.
   
   
    
9. The next prompt will provide a space for additional details that may help us process your request. You may explain unique circumstances, clarify your situation, or share any supporting information you believe is relevant. Check the I agree to these conditions box and click the Submit button to finalize your request.
   
   
    
10. Your request has been submitted! Please allow 24–48 business hours for review. If additional information is required, one of our specialists will contact you via email.
     
    Note: You will receive an email confirmation of your primary contact update request. Your ticket number will begin with ACF.

Related articles

You can also check the following articles:

• How to change the contact email of your Network Solutions account
• How to gain ownership of a Network Solutions account
• How to replace a deceased Account Holder on a Network Solutions account
• Network Solutions account changes and account roles

Review

Managing your primary contact helps maintain proper authorization and smooth account management. Through this guide, you can update the primary contact on your Network Solutions account, ensuring the person listed has the correct authority and can responsibly oversee all account-related actions.