Knowledge Base

How to Change the Primary Contact of Your Network Solutions Account

The Primary Contact is the named person authorized to represent and has full authority to manage the account. If you need to change the Primary Contact of your account, this guide will walk you through the steps.

Important:This Primary Contact update request should only be submitted if the current Primary Contact is unable to update the account or is no longer associated with you or your business. In unfortunate cases where the Primary Contact in an Individual Account is deceased, please refer to this article: What is a Change of Ownership on a Domain? For deceased Primary Contact in an Organization Account, please follow the steps in this article.

Follow the steps below to update your Primary Contact:

Visit https://www.networksolutions.com/my-account/account-recovery-new.
Enter the domain name that is registered or associated with the hosting package for the account whose contact information you wish to update.
Select the role that best describes your relationship with the account. (Do not select Domain Owner, as this will prompt domain-related updates.) Click Continue to proceed.

Note: The system will only display the roles that exist on your account.

Select the Replace existing contact option to update the account’s Primary Contact.

Note: The system will only display choices that apply to your account role.

Enter your current user ID that you have with Network Solutions. Your user ID may be your email address, an account number, or a domain name. If you forgot or do not have an existing user ID, you can still continue this request by creating a new user ID.

Fill in the necessary information and click CONTINUE to proceed to the next step.
Please enter your valid information and click CONTINUE to proceed.
The next step will ask for a valid ID and/or document(s). The ID must match the name on any legal documentation requested.

ID Requirements:
- Must be in color — black and white scans/photos are rejected.
- Must be a clear photo/scan of the physical ID — screenshots are not accepted.
- Must be legible — all text (name, address, expiration date) must be readable.
- Must be a government-issued photo ID. Acceptable IDs include:
  - Driver’s license
  - State-issued photo ID
  - Military ID
  - Passport

The next step will collect legal documentation(s). Required documents may vary depending on your account role and scenario. For an Organization Account, the submitted documents must match the name of your organization. Additional documents may be requested depending on state and local laws. Follow the required documents shown in the Account Recovery Process prompt.

Important: Partial or incomplete documents cannot be accepted. Ensure each document is fully visible before uploading.

Once done with the upload, click CONTINUE.

The following step will provide a space for you to include any extra details that may help us process your request. You may explain unique circumstances, clarify your situation, or share any supporting information you believe is relevant. Click SUBMIT to finalize the request.
Your request has been submitted! Please allow 24–48 business hours for review. If additional information is required, one of our specialists will contact you via email.

Note: You will receive an email confirmation of your Primary Contact Update request. Your ticket number will begin with ACF.

Review

Managing your Primary Contact helps maintain proper authorization and smooth account management. Through this guide, you can update the Primary Contact on your Network Solutions account, ensuring the person listed has the correct authority and can responsibly oversee all account-related actions.

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