How to change the primary contact of your Network Solutions account

The primary contact is the named person authorized to represent and has full authority to manage the account. If you need to change the primary contact of your account, this guide will walk you through the steps.

Follow the steps below to update your primary contact using the Account Recovery Form (ACF):

1. Visit https://www.networksolutions.com/my-account/account-recovery-new.
2. Enter the domain name that is registered or associated with the hosting package for the account whose contact information you wish to update.
   
   
    
3. Select the role that best describes your relationship with the account. Click Continue to proceed.
   
   
    
   Note: The system will only display the roles that exist on your account.

4. Select the Replace existing Primary Contact option to update the account’s primary contact.
   
   
    
   Note: The system will only display choices that apply to your account role.

5. Enter your current user ID that you have with Network Solutions. Your user ID may be your email address, an account number, or a domain name. If you forgot or do not have an existing user ID, you can still continue this request by creating a new user ID.
   
   
    

   Fill in the necessary information and click Continue to proceed to the next step.

6. Please enter your valid information and click Continue to proceed.
   
   
    
7. The next step will ask for a valid ID and/or document(s). The ID must match the name on any legal documentation requested.
    

   ID requirements

   
    
   • Must be in color—black and white scans/photos are rejected.
   • Must be a clear photo/scan of the physical ID—screenshots are not accepted.
   • Must be legible—all text (name, address, expiration date) must be readable.
   • Must be a government-issued photo ID, acceptable IDs include
     • Driver’s license
     • State-issued photo ID
     • Military ID
     • Passport
     
   Note: Check the boxes that match the documents you uploaded, and check the confirmation box to enable the Continue button.
8. The next step will collect legal documentation(s). Required documents may vary depending on your account role and scenario. For an organization account, the submitted documents must match the name of your organization. Additional documents may be requested depending on state and local laws. Follow the required documents shown in the Account Recovery Process prompt.
   
   
    
   Important: Partial or incomplete documents cannot be accepted. Ensure each document is fully visible before uploading. The following types of documents are accepted: Utility Bill, Lease, Credit card statement (issued in last 90 days), Bank statements(issued in last 90 days), Vehicle Registration card, Student/worker Visa, Voided check, Vehicle insurance (Must show address).

   Once done with the upload, click Continue.

9. The following step will provide a space for you to include any extra details that may help us process your request. You may explain unique circumstances, clarify your situation, or share any supporting information you believe is relevant. Check the I agree to these conditions box and click the Submit button to finalize your request.
   
   
    
10. Your request has been submitted! Please allow 24–48 business hours for review. If additional information is required, one of our specialists will contact you via email.
     
    Note: You will receive an email confirmation of your primary contact update request. Your ticket number will begin with ACF.

Review

Managing your primary contact helps maintain proper authorization and smooth account management. Through this guide, you can update the primary contact on your Network Solutions account, ensuring the person listed has the correct authority and can responsibly oversee all account-related actions.