Powered by Network Solutions: How to troubleshoot Outlook 365

Email Client Troubleshooting: Outlook 365 - Video

The Outlook desktop version is considered one of the most widely used email clients in the world. However, while it might be an effective application with many great features to stay on top of your tasks, appointments, and messages, sooner or later, it may stop working sooner or later. 

Although there could be many reasons causing a problem, there are few steps that you can check before configuring your Outlook.

1. Check your internet connection.

2. Check your webmail's password on the control panel if it is the same as your password on your Outlook. If you're not unable to use your last known password, then you may reset your webmail password first.

• How-to reset mail password

3. If you're able to log in to your webmail account, try doing a send/receive the test email. Please refer to the following article below to determine the issue in sending and receiving

• Unable to Send Email
• Unable to Receive Email

If you are still unable to send and receive emails after performing the basic steps mentioned above, we'll walk you through some more troubleshooting steps to fix common problems with the desktop version of Outlook 365 in this video.