What is a Pro Website Support Subscription?
The Pro Website Support Subscription is an ongoing service that starts after your website is published or you receive a welcome call from our account services team. This subscription gives you access to a team of web professionals who can handle a wide range of website changes, updates, and enhancements for you. Instead of learning how to edit your site professionally, you can tell us what you need, and we'll take care of it. From updating text and images to adding new pages, we handle the technical side so you can focus on running your business.
In this article, we will discuss:
Benefits of Pro Website Support Subscription
Subscribing to Pro Website Support offers several practical advantages designed to help your website stay updated, secure, and effective:
- Save time and effort: Stop spending hours trying to figure out how to make small changes by sending your requests to us, and we'll take care of them promptly.
- Keep your site fresh: Add new content, update your design, and ensure your site reflects the latest developments in your business. A website that is regularly updated performs better in Search Engine Results (SEO)–meaning that it is easily found by your customers online–and keeps visitors engaged.
- Gain a team of experts: Have access to skilled designers and support professionals who know your website and who provide guidance and do the work for you, ensuring every change meets high-quality standards.
- Peace of mind: With malware removal and professional oversight, you can feel confident your website is being actively maintained and monitored for threats.
What changes can be requested after your website is published?
With an active Pro Website Support Subscription, you can request ongoing updates to your website, including:
- Content updates: We can replace or update text and images on any page as long as you provide the new content.
- New pages: You can request up to five new website pages per month, provided the content is supplied.
- Online Store product additions: For e-commerce websites, we can add up to 10 new products per month, including product descriptions and images.
- Blog post transfers: We can transfer and properly format up to 10 blog posts per month onto your website.
Additional support included
Your Pro Website Support Subscription also includes a range of ongoing support services:
- Direct phone access: You get a dedicated phone number that connects you directly to the Pro Support team, letting you skip the general queue.
- Chat support: If you prefer talking online instead of calling, try our Chat Support. It is a convenient way to get answers to questions pertaining to your website and begin requests.
- Builder coaching: If you want to learn more about your website's editor, an expert can walk you through it. We’ll answer your questions, highlight key features, and provide design advice.
- Malware removal: Our dedicated team actively monitors for and removes malware to keep your site safe and secure for your visitors.
- Annual account review: Once a year, we'll call you to check in. We’ll discuss your business goals, review your website's performance, and provide recommendations for improvements.
- Quarterly pro tips: You will receive a quarterly email newsletter with helpful tips for marketing your business and getting the most out of your website.
How does the Pro Website Support Subscription work?
Getting started is simple, and submitting requests follows a clear process:
- Sign up: Add the Pro Website Support Subscription when purchasing a new Pro Website or attach it later to an existing live site.
- Submit a request: Contact the dedicated Pro Support phone line or submit your request through the online form.
- We handle the work: Our team begins processing your request. Simple changes may be completed while you're on the call. More complex updates are handled by our fulfillment team.
- Review and publish: All updates are reviewed for accuracy before being published to your live website.
Who should use Pro Website Support Subscription?
The Pro Website Support Subscription is ideal if you:
- Are not tech-savvy and prefer professionals to manage your website updates
- Do not have the time to maintain or update your website regularly
- Want a professionally maintained website that continues to look polished and perform well as your business grows
How to get started?
If you are building a new site with us, simply ask your sales agent to add the Pro Website Support Subscription to your plan. New customers interested in purchasing a product can call 866-268-6538. If you already have a live Pro Website or Pro Online Store, existing customers who need support during or after setup can call 888-642-0197 to add the subscription to your account.
Review
The service provides an easy and reliable way for business owners to keep their websites updated without needing technical skills or spending extra time learning website management. With the help of experienced professionals, users can request content updates, new pages, product uploads, blog transfers, and other improvements while focusing on running their business. It also includes valuable support features like direct phone access, chat assistance, builder coaching, malware removal, and regular website reviews to ensure everything stays secure and professional. The Pro Website Support Subscription is an excellent choice for anyone who wants a smooth, stress-free way to maintain a strong and updated online presence.
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