Knowledge Base

How to Review and Reply to a Support Ticket

You’re in the right place! Web.com and Network Solutions have become one.

Have a question about your support ticket? Need to provide more information or check on its status? This guide will walk you through the process on how you can review and reply to a support ticket, making it simple to stay connected with our support team.

Important: This article applies to customers who log in through support.web.com.

How to Review and Reply to Your Support Ticket

Follow these steps to review and reply to your support ticket with any additional information you can provide to our team.

Log in to your Account Manager via https://support.web.com/login.aspx.
In the main toolbar, click the Support menu, then select the Online Customer Support option.
On the Support page, review the tickets that appear on your list.
Click See Details next to the ticket you want to review.
Click the Add Comment button.
Click the Add File icon to add an image or additional file.
Click the Send button.

You have reviewed and replied to a ticket that needed more information.

Review

Overseeing your support tickets should not be a difficult affair. These steps can help you assess and resolve your support tickets promptly in order to have an effective support cycle.

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