How to Create and Submit a Support Ticket

Dealing with problems with your online services can be frustrating. However, submitting a support ticket is a simple solution. This guide will show you how to create and submit a support ticket to get quick and effective help from online customer support. Whether you're an experienced user or new to support systems, these steps, designed for customers of support.web.com, will ensure your concerns are addressed promptly and effectively.

Create and Submit a Support Ticket

To get help managing your products, you should generate and send in a support ticket via your Account Manager. The steps to follow are:

1. Log in to your Account Manager via https://support.web.com/login.
2. In the main toolbar, click the Support menu, then select Online Customer Support.
   


3. On the Support page, click the Create New Ticket button.
4. On the Create New Ticket page, click the drop-down arrow and select the appropriate product where you need assistance.
   


5. Complete the following required fields.
   • Subject - Enter a title for the ticket, up to 100 characters.
   • Describe Your Issue- Write a comment about the ticket.
6. Optionally, click the Add file icon to place an attachment with the ticket. The maximum file size is 10 MB.
7. Click the SUBMIT button.

You have created and submitted a support ticket.

Review

Creating and submitting a support ticket is essential to make the most of online customer support. This will help you address any challenges with your products efficiently. A well-written support ticket speeds up the resolution process and improves your overall experience with support.web.com.