How to create and submit a support ticket in support.web.com

Getting assistance with your products is straightforward when you use your Account Manager to reach our team. You can easily create and submit a support ticket by logging in and navigating to the online customer support section, where the form is located. Simply select the specific product you need help with and describe your issue clearly so we understand exactly what is happening. Attaching relevant files can also help speed up the process before you send your request to us for a quick resolution.

Create and submit a support ticket in support.web.com

To get help managing your products, you should generate and send a support ticket via your Account Manager. The steps to follow are:

1. Log in to your Account Manager via https://support.web.com/login.
2. In the main toolbar, click the Support menu, then select Online Customer Support.
   
   


3. On the Support page, click the Create New Ticket button.
4. On the Create New Ticket page, click the drop-down arrow and select the appropriate product where you need assistance.
   
   


5. Complete the following required fields.
   • Subject - Enter a title for the ticket, up to 100 characters.
   • Describe Your Issue- Write a comment about the ticket.
6. Optionally, click the Add file icon to place an attachment with the ticket. The maximum file size is 10 MB.
7. Click the SUBMIT button.

You have created and submitted a support ticket.

Review

Users can efficiently manage service inquiries now that the process to create and submit a support ticket via the account manager is clear. This guide outlined the straightforward steps of logging into the portal and selecting the online customer support option to reach the help desk. By choosing the specific product and describing the issue in detail, users ensure the team has enough information to assist effectively. Adding relevant files to the request provides extra context, which helps speed up the resolution time for any technical problem.