Update Account Information: Primary Contact Replacement, Email Address on File, Change of Domain Ownership

The Primary Contact acts as the Account Holder's legal representative and has complete authority to manage the account. If the current Primary Contact is unavailable or no longer with your business, you must submit a formal Primary Contact Replacement request.

Required Documents

First, you will need to collect all three of the following required documents:

1. Full-Color Government-Issued Photo ID: A valid, unexpired, full-color photo ID for the individual requesting to become the new Primary Contact.
2. Two Organization Documents: Choose any two of the following.
   • Utility Bill (dated within 90 days of submission)
   • Business License
   • Letter of Incorporation
   • A Tax Return or Tax ID Document
   Note: 

   • The organization address on the above mentioned documents must match the address on file.
   • If you already have a User ID, you don't need to create a new one. If you have more than one user ID, you can merge them together. For more information, see How to Merge User IDs.

Submission Process

Once you have gathered the required documentation, please allow 24-48 hours for our team to review your request after submission. After the review, we will contact you to discuss the next steps of your request. Click the button below to begin.

Steps to Submit the Request Form

On the Primary Contact Replacement Form page, please follow the steps below:

1. Enter the domain name in the Domain Name text field and click CONTINUE.
   
2. Please follow either of the steps below:
   
   • If you already have an existing User ID, please follow the steps below:
     • Enter your User ID.
     • Click the CONTINUE button.

   OR

   • If you do not have an existing User ID, please follow the steps below to create a new one:
     • Enter your desired New User ID.
     • Create a New Password.
     • Confirm the New Password.
     • Click the CREATE ACCOUNT button.
3. Upload the required documents you gathered.
   
4. Check the "I'm not a robot" and "I agreee to these conditions" boxes after reviewing them.
5. Click SUBMIT.

After submission, you will see a confirmation page stating that your request have been sucessfully submitted. We will contact you within 24–48 hours with the next steps.

You must submit a formal request if your email address is no longer valid or you cannot access it to receive password reset links.

Required Documents

First, you will need to collect the following documents:

1. Full-Color Government-Issued Photo ID: A valid, unexpired, full-color photo ID.
2. Proof of Address: A utility bill ( for example water bill, gas bill, electricity bill, or telephone bill) dated within 90 days
   Don't have a utility bill?

   You can submit one of the following documents (the address on these documents must match the address on your photo ID) instead:

   • Leases
   • Credit Card Statements dated within 90 days of submission
   • Bank Statements dated within 90 days of submission
   • Vehicle Insurance (policy documents or a bill, so long as an address is listed in addition to the name)
   • Vehicle Registration Card
   • Student/Worker Visa
   • Voided Check

Submission Process

Once you have submitted the required documentation, please allow 24-48 hours for our team to review your request. After the review, we will contact you to discuss the next steps of your request. Click the button below to begin.

Steps to Submit the Request Form

On the Contact Email Replacement Form page, please follow the steps below:

1. Please enter your User ID and a Domain Name on the account.
   
2. Under the Contact Information section:
   • Enter your First Name, Last Name, and Phone number.
   • Enter the New Replacement Email address.
   • Confirm the New Replacement Email address.
     
3. Under the Required Supporting Documentation section:
   • Upload your supporting documents by clicking the UPLOAD button.
   • Check the "I'm not a robot" and "I agree to these conditions" boxes after reviewing them.
     
4. Click SUBMIT.

After submission, you will see a confirmation page stating that your request have been sucessfully submitted. We will contact you within 24–48 hours with the next steps.

Transferring a domain internally from one Network Solutions® account to another is handled through a process called a Change of Registrant (also known as a Registrant Name Change Agreement or RNCA).

This is a detailed process with specific requirements. For complete instructions, please see our What is a Change of Ownership on a Domain? article.

For Primary Contact and Email Address change requests, please allow 24-48 hours for our team to review your submitted documents and contact you with the next steps.

You can request a change to your Primary Contact, the email address on file, or the domain's registrant by following the processes outlined in this guide and providing the necessary documentation.

While updating your Network Solutions® account information, you might encounter a Network Solutions® account security lock after update message. When certain changes are made to your account, a lock status will be applied to the domain to guarantee the highest protection level. Read more about domain locks by visiting our What are the Different Types of Domain Locks? article.

This guide has outlined the processes for updating your account's most critical information. Whether you need to replace a Primary Contact, change the email address on file, or transfer domain ownership, following these steps and providing the required documentation will ensure your request is handled securely and efficiently.