Reasons for DNS, Contact, or Name Update Failure
When you make changes to your DNS, contact, or name, you may receive an email notifying you that the change was unsuccessful. The email will request that you update your information again in the Account Manager. DNS, contact, or name update failure happens if the change does not update in the WHOIS database or the domain registry.
Reasons updates do not occur at the domain registry could include, but are not limited to:
- An intermittent issue with the registry
- Our system is not successfully communicating with the registry
- Formatting of information
- Incomplete email or missing email characters such as @ or .com
- An incorrectly entered foreign address or international phone number
- Punctuation misplacement
When you log in to your Account Manager, our systems will reflect the correct information even though the registry has not been updated.
In this article, we will discuss:
Contact Updates and Name Changes
To address a contact information update error, follow the steps in How Do I Update My Contact Information in My Account Manager? to review your contact or name change request. Make sure to verify the accuracy of the information as follows:
- Incorrect or misplaced punctuation, extra spaces
- Email inconsistencies or inaccuracies
- International address field placement
- International phone number placement/li>
DNS Settings Changes
Note: Changes to your DNS settings may take 24-48 hours to take effect.
To address DNS update error messages, follow the steps in How Do I Manage DNS and Advanced DNS Records? to review your DNS settings change request and make the necessary updates.
Review
When updating your DNS, contact information, or name, you may get a notification that your update failed. There are several reasons for a DNS, contact, or name update failure, such as intermittent registry issues, formatting errors, incorrect details, and more. You can check the accuracy of your information from within the Account Manager and make the necessary updates.