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Knowledge Base

How to Use Cloud Mail on a Mobile Device

Important: This article applies to customers with Cloud Mail. To determine your email version, see How Do I Determine My Email Platform?

Aside from using a workstation, you can also use the Email app on your Android or iOS mobile device. Listed below are the differences between using a workstation and using a mobile device.

  • The user interface scales down to fit the smaller screen.
  • The user interface is mobile-friendly.
  • Some functions that are not utilized are often not available on a mobile device.

In this article, we'll discuss:

How to Launch Cloud Mail on a Mobile Device

  • The user interface scales down to fit the smaller screen.
  • The user interface is mobile-friendly.
  • Some functions that are not utilized often are not available on a mobile device.

How to Launch Cloud Mail on a Mobile Device

  1. Open a web browser on your phone.
  2. In the address bar, type mail.<your domain name>.<your domain extension>

    For example, if your domain is janesbagels and your domain extension is .com, you should type mail.janesbagels.com in the address bar.
     
  3. Enter your login credentials on the login page.
Note: Username and password are case-sensitive.
  1. If you want to save your credentials locally, enable the Stay signed in option.
  2. Click Sign in.

An additional page will appear if you have enabled 2-Step Verification. Enter the authentication data on this page.

Note: If you want to simplify your future logins, you will need to create a desktop shortcut. To do so, you must follow the steps below.
  1. On your browser’s system menu, select Add to Home screen.

Add to Home Screen

  1. Add a name for the desktop shortcut you created.

Mobile Desktop Shortcut

You have successfully created a desktop shortcut.

Review

Cloud Mail's mobile compatibility ensures you can stay connected and manage your emails anytime, anywhere. While some functionalities might be limited compared to the desktop version, the core features are readily available, allowing you to stay productive on the go.

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