WordPress FAQs and Troubleshooting
Important: This article applies to Secure WordPress® customers only.
Overview
While WordPress® is designed to be an easy-to-use, highly customizable website creation tool, some users may face difficulties working on their websites. The good news is that the problem you are facing has either been solved already by other users in the WordPress community or our support team.
Please see these frequently asked questions:
How Do I Add More Themes?
Due to the popularity of WordPress, there is a vast library of user-created themes. However, not all themes are created equal; some may contain vulnerabilities or exploits. Unfortunately, this is even needed. To protect your website, our expert team must carefully select and manage your themes.
We have hand-selected the most popular themes that will be kept secure and up-to-date. We are confident that you will be able to find a theme that fits your needs and keeps your website protected at the same time.
How Do I Add My Own Plugins?
Due to the popularity of WordPress, there is a vast library of user-created plugins. However, not all plugins are created equal; some may contain vulnerabilities or exploits. Unfortunately, this is even needed. To protect your website, our expert team must carefully select and manage your plugins.
We have hand-selected the most popular plugins that will be kept secure and up-to-date. We are confident that you will be able to find a plugin that fits your needs and keeps your website protected at the same time.
Do I Have FTP Access to Make Changes to My Files Directly on the Server?
Due to the nature of this particular product, there is no FTP (File Transfer Protocol) access. This decision was made for security reasons to protect your website from hackers or exploits caused by FTP access.
We are confident that you will be able to accomplish your needs utilizing the WordPress dashboard and your Network Solutions® Account Manager.
How Do I Install Secure WordPress?
For the full instructions on installing Secure WordPress, please see What is Secure WordPress and How Do I Install It?