WordPress FAQs and Troubleshooting

Important: This article applies to Secure WordPress® customers only.

While WordPress® is designed to be an easy-to-use, highly customizable website creation tool, some users may face difficulties working on their websites. The good news is that the problem you are facing has either been solved already by other users in the WordPress community or our support team.

Please see these frequently asked questions:

• How Do I Add More Themes?
• How Do I Add My Own Plugins?
• Do I Have FTP Access to Make Changes to My Files Directly on the Server?
• How Do I Install Secure WordPress?
• Troubleshooting Common WordPress Issues
• Review

How Do I Add More Themes?

Due to the popularity of WordPress, there is a vast library of user-created themes. However, not all themes are created equal; some may contain vulnerabilities or exploits. Unfortunately, this is even needed. To protect your website, our expert team must carefully select and manage your themes.

We have hand-selected the most popular themes that will be kept secure and up-to-date. We are confident that you will be able to find a theme that fits your needs and keeps your website protected at the same time.

How Do I Add My Own Plugins?

Due to the popularity of WordPress, there is a vast library of user-created plugins. However, not all plugins are created equal; some may contain vulnerabilities or exploits. Unfortunately, this is even needed. To protect your website, our expert team must carefully select and manage your plugins.

We have hand-selected the most popular plugins that will be kept secure and up-to-date. We are confident that you will be able to find a plugin that fits your needs and keeps your website protected at the same time.

FTP Access to Make Changes to My Files Directly on the Server?

Due to the nature of this particular product, there is no FTP (File Transfer Protocol) access. This decision was made for security reasons to protect your website from hackers or exploits caused by FTP access.

We are confident that you will be able to accomplish your needs utilizing the WordPress dashboard and your Network Solutions Account Manager.

How Do I Install Secure WordPress?

For the full instructions on installing Secure WordPress, please see What is Secure WordPress and How Do I Install It?

Troubleshooting Common WordPress Issues

If you experience problems with your WordPress website, such as error messages, login issues, or plugin conflicts, use the troubleshooting steps below to resolve common issues quickly.

Fixing "Error establishing a database connection"

1. Check your database username and password in wp-config.php.
2. Ensure your database server is running and accessible.
3. If you recently changed your hosting plan, contact support to verify your database settings.

If the error persists, please contact our support team for further assistance.

Troubleshooting WordPress Login Issues

1. Clear your browser cache and cookies.
2. Reset your password using the "Lost your password?" link on the login page.
3. Disable all plugins by renaming the plugins folder via the WordPress dashboard (if accessible).

If you see the error "Sorry, you are not allowed to access this page", your user role may not have the correct permissions. Contact support if you need help regaining access.

Resolving the "White Screen of Death"

1. Deactivate all plugins to check for conflicts.
2. Switch to a default WordPress theme (like Twenty Twenty-One).
3. Increase your PHP memory limit in wp-config.php by adding define('WP_MEMORY_LIMIT', '256M');

If your site is still blank, please reach out to our support team for advanced troubleshooting.

How to Troubleshoot Plugin Conflicts

1. Deactivate all plugins, then reactivate them one by one to identify the problematic plugin.
2. Update all plugins and themes to their latest versions.
3. Check the plugin documentation or support forums for known issues.

Common WordPress Errors and Solutions

When to Contact Support

If you have tried the troubleshooting steps above and your issue is not resolved, please contact our support team. Provide any error messages you see and describe the steps you have already taken. This will help us resolve your issue faster.

Review

This article provides Secure WordPress® customers with answers to frequently asked questions and step-by-step troubleshooting for common WordPress issues. It covers essential topics such as theme and plugin management, FTP access limitations, installation guidance, and solutions for typical error messages like Error establishing a database connection, White screen of death, and Sorry, you are not allowed to access this page. The troubleshooting steps are designed for use within the WordPress dashboard and the Network Solutions Account Manager, ensuring a secure and user-friendly experience. For advanced or unresolved issues, customers are encouraged to contact the support team for further assistance.