Knowledge Base
How Do I Change My Spam Sensitivity Levels In Webmail?
Important: This article applies to customers with Webmail version 7.10.2. To determine your email version, see How Do I Determine My Email Platform? If you are using Cloud Mail, see How to Filter Spam Emails in Cloud Mail. You can also check How to Adjust the Spam/Junk Mail Filter to see instructions on how to edit the junk/spam filter in a third-party email application.
Overview
With Webmail version 7.10.2, you can change the spam filter detection level, which is useful in these circumstances:
- When you have too much spam email in your Inbox
- When you are missing important emails that display spam characteristics
Follow the steps below to modify the spam filter detection settings in Webmail version 7.10.2.
- Open a new window in your browser.
- In the address bar, type mail.<your domain name>.<your domain extension>
For example, if your domain is janesbagels and your domain extension is .com, you should type mail.janesbagels.com in the address bar.
- Enter your login credentials on the login page.
- Click the Login button.
- In the upper right corner of your Webmail app, click the Menu button, then click Settings.
- Click Mail to expand the options, then select Junk Mail.
- In the Spam Filter & Blacklisting panel, change the spam detection levels for your mailbox.
- To block more messages from your Inbox, drag the slider closer to the High range. These messages display some spam characteristics but would usually be delivered to your Inbox to prevent false positives from being blocked.
- To allow more messages that carry spam characteristics into your Inbox, drag the slider closer to the Low range.
- Click the Set Filter Level button to save the detection-level changes.
You have changed your spam sensitivity levels in Webmail.
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