Hosted Exchange Email Migration FAQs

We are migrating your existing email to a new platform to improve performance, security, and your overall experience with our email service.

After migration, it is important to update your DNS. Also, you must reconfigure any devices you use for email and the email clients you are currently using.

Migration time will depend on the data size we need to transfer to the new platform. Note that data migration may take up to 4 hours to complete. During migration, you don’t have to worry about an interruption in your services. You will still receive emails while we transfer your existing email service to the new platform. You can access all your data after the migration.

We will send an email explaining the date of your scheduled migration. Please see the Hosted Exchange Migration Steps for more information.<

Please see theHosted Exchange Migration Steps.

When migration is complete, you must reconfigure any devices using POP or IMAP and the email clients you are currently using. Please see the<Hosted Exchange Platform Update FAQs for more information.

You will continue to receive emails on your HEX platform. However, if DNS changes are not made, you may face the following:

• Receiving issues (MX record)
• Sending issues (TXT/SPF records)
• Problems with connecting to your email client (Autodiscover CNAME record)

Yes. Please see the Hosted Exchange Platform Update FAQs before your scheduled migration for a smooth transition.

Yes, an Admin user can manage passwords in the new platform if they previously managed passwords for all mailboxes in the previous platform. Note that each user can only manage passwords for specific mailboxes they have.

Yes, an Admin user can manage passwords in the new platform if they previously managed passwords for all mailboxes in the previous platform. Note that each user can only manage passwords for specific mailboxes they have.

Yes, you will still receive emails on the new platform if the necessary changes to your DNS records have been made.

Yes, we will withdraw from the current platform. After migration, we guarantee that you will find more value in the new system.

We constantly seek to improve our services and products, and we believe this new platform is more suitable for our customer base.

Yes, please access the Outlook Web App at https://controlpanel.msoutlookonline.net/Portal/ADUser/Login.

If you are having issues connecting to your email client, please see the Hosted Exchange Platform Update FAQs to check if all your settings are accurate. Also, please try to access your email through the Outlook Web App. If you are having trouble resolving the issue, please visit our Help Center and chat with one of our experts.