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How to move your Microsoft Office 365 Service to Microsoft Direct

Take the right steps to move your Microsoft Office 365 service and avoid interruptions to your Microsoft 365 subscription. Due to recent unexpected changes to Microsoft’s Direct Reseller Partnership program and new service restrictions imposed by Microsoft, our Microsoft Partner status has changed. As a result, Microsoft subscriptions are at risk of non-renewal through us after July 31, 2026. While this change is outside of our control, we are committed to helping make this transition as smooth as possible for you. This guide explains how to accept the Ingram Micro partner relationship, back up your Microsoft 365 data, steps to take if your subscription has expired, and review other available options so you can continue using your email and Microsoft 365 services with minimal disruption.

In this article, we will discuss:

Steps to transition your Office 365 service

  1. Accept the Ingram Micro partner relationship.
    Accepting the partner relationship helps prevent interruptions to your Microsoft 365 services after July 31, 2026.
    1. Sign in to your Microsoft admin portal as a Global admin user
    2. Click the link below to accept the Partner Relationship invitation:
    3. Accept Partner Relationship
    4. Follow the on-screen prompts to confirm your acceptance
    We strongly encourage you to follow the above instructions and transition your services with our partner Ingram Micro to maintain continuity.Alternatively, if you prefer not to proceed with this transition, you may choose to:
    • Move directly to Microsoft as a direct customer using the details provided in the previous email from Microsoft for instructions. Click here for more information.
    • Switch your email services to another trusted provider such as Google Workspace or Professional Email offerings.
  2. Back up your data.
    Note: Our Support teams do not provide assistance for this process.
    Backing up your Microsoft 365 data helps protect your emails, contacts, and calendars during the transition.
    Options for backing up your Office 365 data include:
    • Using Microsoft Outlook’s export features to create local backup files.
    • Exporting emails, contacts, and calendars if you are moving from other webmail platforms.
    • Considering third-party backup solutions for additional security.
    How to export emails from Microsoft 365 to a local backup (.pst) file:
    1. Open Microsoft Outlook configured with your Microsoft 365 account.
    2. Click File > Open & Export > Import/Export.
    3. Select Export to a file, then click Next.
    4. Choose Outlook Data File (.pst), then click Next.
    5. Select the account or specific folders to export. Ensure Include subfolders is checked.
    6. Click Browse, choose a save location, name the file, and click Finish.
    7. Outlook will export your emails to a .pst file that you can keep locally.
      Note: Some personal configurations such as alerts, rules, and signatures may not be included.

 

What to do if your Office 365 services have already expired

If your Microsoft 365 subscription has already expired, please follow these steps to restore your services and avoid further disruption:

  1. Back up your Microsoft 365 data immediately, if possible.
  2. Accept the Ingram Micro Partner Relationship invitation so we can work to re-establish your subscription as quickly as possible.
  3. Recover administrator access
    If you cannot access the admin portal due to MCA or GDAP restrictions, use the Microsoft 365 Global Admin Access Recovery - Microsoft Q and A to regain control of your tenancy.
  4. Alternatively: Purchase a new subscription with Microsoft Direct
    If you want to continue using Microsoft 365 without Accepting the Ingram micro Partner Relationship, you will need to purchase a new subscription directly from Microsoft or through an authorized Cloud Service Provider.
  5. Restore your backed-up emails, contacts, and calendars into your new Microsoft 365 subscription.

 

Additional information

Our priority is to support you in transitioning with Ingram Micro to minimize disruption.

  • To ensure uninterrupted service, Microsoft requires users to review and accept the updated Microsoft Customer Agreement. Click here for more information.
  • If you face portal login issues due to new Granular Delegated Admin Privileges (GDAP) policies, please refer to the Microsoft 365 global admin recovery process or contact Microsoft for assistance.
    Noted: As your reseller, our Cloud Service Provider (CSP) status is currently suspended, which means we do not have access to manage or make changes to your subscription or request GDAP access.
  • Our support team remains available to assist you with this transition to maintain seamless email service.
  • You can also refer to this article for more information and step-by-step guidance: Resolve subscriptions detached from CSP partners in the Microsoft 365 admin center.

 

Additional resources

 

Review

This article explains the changes to Microsoft 365 subscription renewals and guides customers through transitioning their Microsoft 365 reseller relationship to Ingram Micro. It also provides instructions for backing up Microsoft 365 data, recovering administrator access when needed, understanding alternative renewal options, and finding additional Microsoft resources to help ensure uninterrupted Microsoft 365 service.

 

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