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Categories: Powered by Network Solutions
Powered By Network Solutions: WordPress Troubleshooting - How to Disable Plugins Using File Manager
You may experience a 500 error or white screen of death with your WordPress website, which may be caused by several issues. Additionally, you may not be able to access your WordPress Dashboard in this situation.
One of the reasons might be a faulty plugin. This article illustrates the troubleshooting steps for disabling plugins if the 500 error is left justified and you cannot access your WordPress Dashboard.
In this section, we will discuss:
Check Where the Domain Is Pointed
- Log in to your Account Manager via https://www.networksolutions.com/my-account/login.
- On the left side of the page, click Hosting.
- If you only have one hosting package, you will be taken directly to the Hosting control panel.
- If you have multiple hosting packages, you will need to select a package name and then click the MANAGE button to access the Hosting control panel.
- On the left sidebar, click on Pointers & Subdomains.
Disable the Plugin Using File Manager
Important: We recommend that you only resort to this method if you are unable to access your WordPress Dashboard. Also, some plugins may create folders and files outside of the typical plugins directory, which may cause issues if you ever try to reinstall the plugin at a later time.
- Log in to your Account Manager via https://www.networksolutions.com/my-account/login.
- On the left side of the page, click Hosting.
- If you only have one hosting package, you will be taken directly to the Hosting control panel.
- If you have multiple hosting packages, you will need to select a package name and then click the MANAGE button to access the Hosting control panel.
- In the left panel, click on File Manager.
- Locate the directory where your WordPress site is installed.
- Locate the /wp-content/plugins directory folder.
- Rename the plugin that you want to disable temporarily.
- Clear the cache (or CTRL+F5) and check the site.
WordPress will automatically stop trying to use the plugin the next time you go to your WordPress Dashboard.
Note: If your website is working again, it is one of the plugins breaking your site. If you rename a plugin and decide that the plugin is NOT causing the issue, you must activate any plugins you have renamed within the WordPress Dashboard after you regain access to it. If you do not reactivate them, they will not function. You can reactivate plugins and do some of your own troubleshooting within your WordPress Dashboard.
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