Provisioned Mailbox Adjustment FAQs

Select an option below for answers to frequently asked questions about the recent changes to Network Solutions® and Namesecure® email boxes:

• Provisioned mailbox adjustment - what is changing?
• What is the difference between a 'provisioned' and 'configured' mailbox?
• What if I currently have a higher provisioned number of boxes than in the list for the product I currently own?
• What is considered an active mailbox?
• Are my 'configured' mailboxes grandfathered and/or capped?

Provisioned mailbox adjustment - what is changing?

A: NameSecure® and Network Solutions® will update the number of provisioned email boxes associated with Hosting, WordPress, DIY, eCommerce, or VPS Hosting Packages. Also, inactive configured mailboxes within all accounts will be deleted.

What is the difference between a 'provisioned' and 'configured' mailbox?

A: A 'provisioned' mailbox refers to the number of mailboxes that are allocated/available within a certain product. Once you set up a mailbox by assigning a username and domain to it and registered by ICANN*, it is considered 'configured.'

*ICANN – Internet Corporation for Assigned Names and Numbers is a nonprofit organization responsible for registering domain names.

What if I currently have a higher provisioned number of boxes than in the list for the product I currently own?

A: The number of provisioned boxes will be reduced to reflect the amount in the list for that product; within your account manager, you will be able to see the new number of available mailboxes (available mailboxes = total provisioned boxes minus the number of configured boxes).

What is considered an active mailbox?

A: Configured mailboxes with activity within the past 12 months. Configured email boxes that are inactive will be automatically deleted, and messages, contacts, calendars, and folders are not recoverable. To maintain configured mailboxes that are used infrequently, login asap and, at a minimum, more frequently than once every 12 months.

Are my 'configured' mailboxes grandfathered and/or capped?

A: For customers who have configured a total number of boxes above the new number of provisioned email boxes for the product purchased, the account will keep all configured/active email boxes. The number of boxes will remain unless the Customer Account Administrator unconfigures a box, in which case, the box will be deprovisioned and, therefore, no longer available.

• Example 1: A customer purchased the Hosting Professional package before the product update configured 14 boxes, but this product now only provisions 10 email boxes in the package – this account would keep the 14 configured and active boxes but would not be allowed to configure any additional boxes. Further, if the customer deleted/deconfigured a box, this account would only be allowed the remaining 13 configured boxes.
• Example 2: A customer purchased the Hosting Premium package, which will have 10 boxes before the product update, and has configured four email boxes – this account would have six more boxes that can be configured and utilized at the customer's discretion. Internet Corporation for Assigned Names and Numbers is a nonprofit organization responsible for registering a domain name.