Knowledge Base
Categories: Account Management
How Do I Find and Manage My User ID?
Your User ID is required to log in to your Account Manager, where you can view details of your subscribed products and services and manage key security settings such as your password, security pin, and trusted phone. If any of the aforementioned data is compromised, you must update it right away in your Account Manager.
If you’re having trouble locating your User ID, don’t worry—it’s simple to recover. Just follow the steps outlined in I Forgot My User ID and Password to regain access quickly.
However, if you receive the error message "The user account is not activated", please create an account or complete your registration by responding to the verification email that was sent to you by our system.
Note: Changing your User ID is not available at this time. However, if you have multiple User IDs and wish to consolidate them, refer to How to Merge User IDs for guidance.
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