Viewing Messages in Marketing Hub

Overview

Customers always appreciate a quick response from a business, whether it is responding to an inquiry or complaint. Responding to customers as quickly as possible is necessary to ensure customer satisfaction. You can view and respond to messages from customers for each Facebook or Instagram business account integrated with SocialBooster.

Viewing and Responding to Messages in Marketing Hub

To view and respond to messages in Marketing Hub, follow the steps below:

1. In your Account Manager, click Ecommerce on the left side of the page.

• If you have one ecommerce product, you will see the Ecommerce Details page.

• If you have more than one ecommerce product, you will see a list of your ecommerce products. Click Manage next to the product you would like to set up to go to the Ecommerce Details page.

2. From the Ecommerce Details page, click Manage Store.
   
3. Click Marketing on the left navigation menu, then select SocialBooster. You will see the dashboard and all other tools on the left.

4. Select Messages.

   • Alternatively, you can view your messages within the Social Booster Dashboard by clicking the View All link within the Messages tile.

5. Select a Business Page from the drop-down to open your message inbox.

6. From here, you can view customers' messages and respond to them. Enter your response on the empty field and click Send.

Note: Facebook and Instagram have automated responses. If you want to change this, log in to your Meta Business Suite account. For instructions on how to turn on/off instant replies, go to https://www.facebook.com/help.

Below is how a response will look on the customer's end on Facebook, for example.