How to gain ownership of a Network Solutions account

If you need to claim legal control over a Network Solutions account and cannot reach the current primary contact to make the changes for you, you can use the account recovery form to formally request the transfer or restoration of account ownership rights. The Gain Ownership option in the account recovery form is essential, especially when you are not currently recognized as the Account Holder but have a legitimate claim to ownership.

In this article, we will discuss:

• Required documents
• How to gain ownership of an account
• Related articles
• Review

Required documents

You will need to collect the following required documents:

• Government-issued photo ID: a valid, unexpired, full-color photo of any of the following IDs:
  • Driver’s license
  • State-issued photo ID card
  • Military ID 
  • Passport
     
    Important:

    • The ID provided must match the name of any supported legal documentation that will be requested.
    • ID must be in color – Black and white scans/photos will be rejected.
    • ID must be legible – All text, including your name, address, and expiration date, must be clearly readable. Avoid blurry or low-resolution images.
    • ID must be valid and not expired – Expired documents will not be accepted.
    • Upload a scan or clear photo of the physical ID. Screenshots of digital IDs or photos of screens displaying your ID are not accepted. 
    • Accepted file formats are .pdf, .jpg, .png, .jpeg, .doc, and .docx. The maximum file size is 40 MB.
• At least one supporting document: Choose any of the following:
  • Court order
  • Other legal documentation
     
    Important:

    • The document must match the name as shown on your submitted identification.
    • The document must be clear, legible, and show the full page (do not crop or redact names, addresses, or dates).
    • Accepted file formats are .pdf, .jpg, .png, .jpeg, .doc, and .docx. The maximum file size is 40 MB.
    • Required documents may vary depending on your account role and scenario. Additional documents may be requested depending on state and local laws.

How to gain ownership of an account

Follow the steps below to gain ownership of an account using the account recovery form.

1. Visit https://www.networksolutions.com/my-account/account-recovery-new.
2. Enter the domain name that is registered or associated with the Network Solutions account you want to claim ownership of.
   
   
    
3. Select the role that best describes your relationship with the account. Click Continue to proceed.
   
   
    
4. Select the Gain Ownership option, then click Continue.
    
   Note: The system will only display choices that apply to your account role.
   
   
    
5. Confirm if you have contact with the current listed Account Holder.
   
   
   • If you select Yes, you will be asked to work with the current owner to obtain ownership of the account or its services. If you already have a court order or legal documentation, check the box that says, I already have a court order or legal documentation, then click Continue.
     
     
      
   • If you select No, check the box that says, I already have a court order or legal documentation, then click Continue.
     
     
      
6. Enter your valid information and click Continue to proceed.
   
   
    
7. Select a government-issued photo ID and click the BROWSE FILES button to upload your chosen ID. Check the box that says The document(s) uploaded are in color and are not expired, then click the Continue button.
   
   
    
8. Select a supporting document and click the BROWSE FILES button to upload your chosen documentation. Check the box that says The document(s) uploaded are in color and are not expired, then click the Continue button.
    
   Important: Partial or incomplete documents will not be accepted. Make sure that each document is fully visible before uploading.
   
   
    
9. The next prompt will provide a space for additional details that may help us process your request. You may explain unique circumstances, clarify your situation, or share any supporting information you believe is relevant. Check the I agree to these conditions box and click the Submit button to finalize your request.
   
   
    
10. Your request has been submitted! Please allow 24–48 business hours for review. If additional information is required, one of our specialists will contact you via email.
     
    Note: You will receive an email confirmation regarding your request. Your ticket number will begin with ACF.

Related articles

You can also check the following articles:

• How to change the contact email of your Network Solutions account
• How to change the primary contact of your Network Solutions account  
• How to replace a deceased Account Holder on a Network Solutions account
• Network Solutions account changes and account roles

Review

This article outlines the required documents and provides step-by-step instructions for submitting a request via the account recovery form. After you submit your Gain Ownership request through the account recovery form, our Account Recovery team will evaluate the information and documents you submitted to verify your eligibility for account ownership.