How to replace a deceased Account Holder on a Network Solutions account

Replacing a deceased account holder ensures that an account and its associated services remain accessible, secure, and properly managed. Updating the Account Holder allows a new authorized individual to take over responsibilities such as managing account details, renewing services, and making necessary changes. This process helps prevent service disruptions, ownership disputes, and unauthorized access, while ensuring that the account can continue to be supported and maintained without interruption. To replace a deceased Account Holder, Network Solutions provides a secure account recovery form to help transfer account access properly.

In this article, we will discuss:

• Required documents
• Replacing a deceased Account Holder
• Related articles
• Review

Required documents

You will need to collect the following required documents:

• Government-issued photo ID: a valid, unexpired, full-color photo of any of the following IDs:
  • Driver’s license
  • State-issued photo ID card
  • Military ID 
  • Passport
     
    Important:

    • The ID provided must match the name of any supported legal documentation that will be requested.
    • ID must be in color – Black and white scans/photos will be rejected.
    • ID must be legible – All text, including your name, address, and expiration date, must be clearly readable. Avoid blurry or low-resolution images.
    • ID must be valid and not expired – Expired documents will not be accepted.
    • Upload a scan or clear photo of the physical ID. Screenshots of digital IDs or photos of screens displaying your ID are not accepted. 
    • Accepted file formats are .pdf, .jpg, .png, .jpeg, .doc, and .docx. The maximum file size is 40 MB.
• At least one supporting document: Choose any of the following:
  • Death certificate
  • Letters of Testimony/Will/Government-issued documents
  • Requestor’s ID (must be listed on LOT as the recipient of the deceased assets)
  • Court order
  • Other legal documentation
     
    Important:

    • The document must match the name as shown on your submitted identification.
    • The document must be clear, legible, and show the full page (do not crop or redact names, addresses, or dates).
    • Accepted file formats are .pdf, .jpg, .png, .jpeg, .doc, and .docx. The maximum file size is 40 MB.
    • Required documents may vary depending on your account role and scenario. Additional documents may be requested depending on state and local laws.

Replacing a deceased Account Holder

Follow the steps below to replace a deceased Account Holder on a Network Solutions account.

1. Visit https://www.networksolutions.com/my-account/account-recovery-new.
2. Enter the domain name that is registered or associated with the Network Solutions account with which the deceased Account Holder you wish to replace is associated.
   
   
    
3. Select the role that best describes your relationship with the account. Click Continue to proceed.
   
   
    
4. Select the Account Holder Deceased option, then click Continue.
    
   Note: The system will only display choices that apply to your account role.
   
   
    
5. Enter the current user ID you have with Network Solutions. If you forgot or do not have an existing user ID, you can create a new user ID to continue this request. Once you fill in the necessary information, click Continue to proceed to the next step.
    
   Note: Your user ID may be your email address, an account number, or a domain name.
   
   
    
6. Enter your valid information and click Continue to proceed.
   
   
    
7. Select a government-issued photo ID and click the BROWSE FILES button to upload your chosen ID. Check the box that says The document(s) uploaded are in color and are not expired, then click the Continue button.
   
   
    
8. Select a supporting document and click the BROWSE FILES button to upload your chosen documentation. Check the box that says The document(s) uploaded are in color and are not expired, then click the Continue button.
    
   Important: Partial or incomplete documents will not be accepted. Make sure that each document is fully visible before uploading.
   
   
    
9. The next prompt will provide a space for additional details that may help us process your request. You may explain unique circumstances, clarify your situation, or share any supporting information you believe is relevant. Check the I agree to these conditions box and click the Submit button to finalize your request.
   
   
    
10. Your request has been submitted! Please allow 24–48 business hours for review. If additional information is required, one of our specialists will contact you via email.
     
    Note: You will receive an email confirmation regarding your request. Your ticket number will begin with ACF.

Related articles

You can also check the following articles:

• How to change the contact email of your Network Solutions account
• How to change the primary contact of your Network Solutions account
• How to gain ownership of a Network Solutions account
• Network Solutions account changes and account roles

Review

This article explains how to replace a deceased Account Holder on a Network Solutions account to ensure secure access and uninterrupted service. It outlines the required documents, like government-issued ID and legal paperwork, and provides instructions for submitting a request via the account recovery form. Following this process allows an authorized individual to take over account responsibilities, preventing service disruptions or disputes and ensuring proper account management.